Outsourcing has gotten such a bad rap because of poor experiences with offshore agents. Luckily, you can still choose an onshore answering service and reap many of the same benefits.
Small businesses must be constantly focused on their budgets, but sometimes that means having to choose between good help and cheap help. Onshoring can be the best of both worlds, you don’t have to be worried that your staff might not be well enough trained, nor will you have to worry that you’re going to break the bank trying to afford them. By employing an onshore answering service, all your calls will get handled efficiently by professionals your customers can trust.
Unlike many answering service companies, Answering Service Care is dedicated to providing an onshore solution for your outsourced problem. Instead of having to foot the bill for one or more full-time receptionists or appointment setters, you can instead simply pay for the services you’re using as you use them. It’s a perfect solution for small to medium-sized businesses like yours.
It might not seem like that big of a deal, but when your staff is going to bed about the time your customers are getting up, it can be hard for the two to properly connect.Even when you’re using a 24 hour answering service, it can mean that the bulk of your customers call when your staff is working the late shift. Your operators may be tired, irritable, impatient or just plain ready to go home for the day, making customer care their second-highest priority.
When your business requires that your staff all follow a particular protocol to remain within the law, it can be difficult to know without a doubt that an offshore answering service is up to date with the latest information. At times like these, it really can pay to partner with a local or national onshore answering service that can be more easily held accountable for breaches in protocol like violating HIPAA.
Even if you live in a highly diverse area, your customers may have a less than diverse mindset. Long-term frustration over jobs lost overseas can turn into customers who aren’t willing to interface with operators with noticeably different accents. With an onshore answering service, that’s never a problem and customers will find themselves easily building rapport with your answering service staff.