Live Answering Service Serving North Carolina
Answering Service Care
203 Forest Hill Ave, Rocky Mount, NC 27804-3758
Phone: (252) 306-0900
If your North Carolina-based business is booming and you need to be available 24/7, an answering service staffed by live agents is your best bet at making sure your clients and customers are taken care of when you’re not in the office. We offer around-the-clock care to your clients, treating each call with the respect and professional courtesy it deserves.
We also take care of you by compiling a log of callers, their requests and contact information so you can easily and quickly prioritize your morning call-backs. And if there is a true emergency, we’ll patch them right through. You never have to worry about anyone slipping through the cracks.
No Long-Term Contract
Our service speaks for itself: We will never obligate you to purchase services or tools you don’t need, and that’s a promise!
Hands-on Client Portal
Access your account 24/7 and in real-time, making changes, accessing information and sharing updates whenever needed.
Our highly trained professional live operator team is strategically located throughout the U.S.—and only the U.S.
WOW Your Callers
We will represent you with the highest levels of professionalism, patience, service and efficiency…guaranteed!
North Carolina Live Representatives Feel Local
Clients and customers who dread calling after-hours only to be met with a cold machine, or worse, representatives half a world away who may not truly understand the gravity of their situation needn’t fear. Our live representatives are 100% U.S.-based, cutting the chances of miscommunications due to regional accents.
We can also offer your clients a local number to call. Whether you’re based in Charlotte, Raleigh or Winston-Salem, the people who rely on you will feel like you’re just down the street when they reach your call answering service.
North Carolina Bilingual Representatives
If you serve an area with a growing population that doesn’t speak English as a first language, you might be at a loss as to how to best serve them. Our bilingual Spanish/English representatives offer your callers an easier way to communicate their needs. In fields like funeral home answering services or medical answering services, where miscommunication can truly be devastating, it’s important to get all the details.
Our bilingual telephone answering service operators are fully fluent in Spanish and English, meaning you and you clients can communicate better than ever before. We’ll make sure that your ESL clients in North Carolina know you care enough to hear what they have to say, no matter how it’s said.
Other Benefits of Our North Carolina Answering Service
If making your customers feel at home with a local number, an operator who understands them (and vice versa!) who is caring and compassionate isn’t enough, our virtual receptionist service brings the following to the table:
- Custom On-hold Music: Insert custom messages between songs or simply choose music that sets the right tone for your callers.
- Call Recording: Never lose the details of an important call again. You can save and access the calls as needed.
- Appointment Scheduling: Our customer service representatives can book your clients in real time, saving the hassle of double-bookings, missed appointments and lost opportunities.
Of course, our services are nearly endlessly customizable. This allows you to put together a package that meets your business’ unique needs.
Connect With Your North Carolina Answering Service Now
For the most reliable, professional and compassionate live answering service around, email or call – (800) 430.6511- Answering Service Care today.
We Love Our Happy Clients!
I just wanted to say what an absolute pleasure it is to be a customer of Answering Service Care. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at Answering Service Care truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys!
I would like to let you know that I am extremely satisfied with the service. Your operators are consistently efficient and friendly and it was a pleasure dealing with them. Thank you very much.