If your North Carolina-based business is booming and you need to be available 24/7, an answering service staffed by live agents is your best bet at making sure your clients and customers are taken care of when you’re not in the office. We offer around-the-clock care to your clients, treating each call with the respect and professional courtesy it deserves.
We also take care of you by compiling a log of callers, their requests and contact information so you can easily and quickly prioritize your morning call-backs. And if there is a true emergency, we’ll patch them right through. You never have to worry about anyone slipping through the cracks.
NC Answering Service Care
203 Forest Hill Ave
Rocky Mount, NC 27804-3758
Phone: (252) 306-0900
Clients and customers who dread calling after-hours only to be met with a cold machine, or worse, representatives half a world away who may not truly understand the gravity of their situation needn’t fear. Our live representatives are 100% U.S.-based, cutting the chances of miscommunications due to regional accents.
We can also offer your clients a local number to call. Whether you’re based in Charlotte, Raleigh or Winston-Salem, the people who rely on you will feel like you’re just down the street when they reach your call answering service.
If you serve an area with a growing population that doesn’t speak English as a first language, you might be at a loss as to how to best serve them. Our bilingual Spanish/English representatives offer your callers an easier way to communicate their needs. In fields like funeral home answering services or medical answering services, where miscommunication can truly be devastating, it’s important to get all the details.
Our bilingual telephone answering service operators are fully fluent in Spanish and English, meaning you and you clients can communicate better than ever before. We’ll make sure that your ESL clients in North Carolina know you care enough to hear what they have to say, no matter how it’s said.
If making your customers feel at home with a local number, an operator who understands them (and vice versa!) who is caring and compassionate isn’t enough, our virtual receptionist service brings the following to the table:
Of course, our services are nearly endlessly customizable. This allows you to put together a package that meets your business’ unique needs.