Mental Health Answering Services Keeping The Lines Of Communication Open
Mental health facilities can be busy places, with unpredictable caseloads that make it difficult to plan staff schedules.
A mental health answering service can he a vital asset to your practice as far as keeping the lines of communication open when psychiatrist offices are overflowing with patients or mental health hospitals are suddenly flooded with intakes.
Communication is an Answering Service Core Competency
Mental health workers everywhere know how unpredictable the field can be from one day to the next—and they also know how important keeping the lines of communication can be to the life of a practice.
On Tuesday, all’s quiet and it feels like it might last for a while, but Friday comes and suddenly the calm breaks into a storm of intakes, requests for med refills and other, more desperate calls. You simply can’t keep enough staff around for those breakthrough days, but you can hire a mental health answering service to take up the slack and pitch in as a vital asset to your practice when patients need to reach out to someone.
Answering Service Care has been caring for callers since 1974, giving each one the compassion and respect that they deserve. Our mental health answering services are fully HIPAA-compliant, so you never have to worry about your patient data.
We’ll help you keep the lines of communication open even on those wild days with services like:
- Overflow call answering. When the phone’s ringing right off the hook, you don’t have to put callers on hold until you can get to them.
We can pick up the calls you and your mental health practice can’t with our overflow call answering service. Maybe your receptionist answers the calls they can, then when the next caller reaches a set number of rings without connecting, the system will transfer the call seamlessly to our offices, where we’ll help according to your instructions. We can take a message, pass the caller to a specific extension or give them information you’ve designated.
- Appointment setting. Appointment setting takes up so much of your in-house staff’s day, so why not outsource it?
When a patient or client needs to make, change or cancel an appointment, they’ll be directed to our dedicated appointment scheduling queue, no matter what time of day or night, and we’ll take it from there. You’ll see the appointment change immediately in your calendar, so you never have to worry that your front desk will double book appointments.
- After-hours calling. Unfortunately, mental health issues don’t stop just because your offices close. When there’s a problem, your patients need to reach out, but you also need time away from work to de-stress and reset for the next day.
Don’t worry, we’ve got it. Your patients can call us any time of the day or night and they’ll be greeted by a compassionate human who can determine if they’re experiencing an emergency or if the problem can wait until the next day. Emergencies will be handled according to your instructions, so you can rest easy and know that your patients are getting the care that you’d give them yourself if you were on the phone.
At Answering Service Care, we believe in keeping the lines of communication open, 24 hours a day, seven days a week. Your patients never have to worry that they’re not being heard because a live human will always be there to provide a friendly voice. Call us today at 800.430.6511 or send us an email to get started with your free, custom quote.