Mental Health Answering Services Keeping The Lines Of Communication Open

When the phone’s ringing right off the hook, you don’t have to put callers on hold until you can get to them.

We can pick up the calls you and your mental health practice can’t with our overflow call answering service. Maybe your receptionist answers the calls they can, then when the next caller reaches a set number of rings without connecting, the system will transfer the call seamlessly to our offices, where we’ll help according to your instructions. We can take a message, pass the caller to a specific extension or give them information you’ve designated.

Appointment setting takes up so much of your in-house staff’s day, so why not outsource it?

When a patient or client needs to make, change or cancel an appointment, they’ll be directed to our dedicated appointment scheduling queue, no matter what time of day or night, and we’ll take it from there. You’ll see the appointment change immediately in your calendar, so you never have to worry that your front desk will double book appointments.

Unfortunately, mental health issues don’t stop just because your offices close. When there’s a problem, your patients need to reach out, but you also need time away from work to de-stress and reset for the next day.

Don’t worry, we’ve got it. Your patients can call us any time of the day or night and they’ll be greeted by a compassionate human who can determine if they’re experiencing an emergency or if the problem can wait until the next day. Emergencies will be handled according to your instructions, so you can rest easy and know that your patients are getting the care that you’d give them yourself if you were on the phone.