Pediatrician offices are called on at all hours for all sorts of problems, from minor incidents involving foreign objects in nostrils to more complicated cases of infant colic.
Kids are tricky, there’s no doubt about it. They’re always getting into stuff, finding new and exciting ways to hurt themselves or developing symptoms that no one has ever seen before. Parents panic, their next call is to the pediatrician.
You can’t always personally be the first point of contact for your patients and their parents, but when they do come calling, your pediatrician answering service can act as your proxy, delivering all the comfort and professionalism you would.
Answering Service Care is invested in the medical community, especially when it comes to pediatricians and their patients. Because raising a child is a 24/7 job, we make it possible for your patients’ parents to reach someone in your office any time of the day or night with our pediatrician answering service. But that’s just the start of what we can do for an office like yours.
Not every medical answering service is made alike, so it’s important to ask about HIPAA training early and often. We keep our staff trained on the latest updates to all legislation related to patient health information, including HIPAA and HITECH regulations. It only makes sense to us as a way to protect patients and their families from potentially costly fines if there were to be an incident. It’s just not worth the risk. HIPAA is at the heart of everything we do.
Your pediatrics office rotates your on call doctors. It’s a smart plan, after all, that’s the best way to beat burnout. But it’s hard to make changes to your on-call schedules at the last minute with many answering services. Not anymore.
Our on-call schedule tool is not only simple to use, it takes effect in real time. There’s no wait, no delay, just changes that are effective immediately. That way if you need an extra night off, you can have it without planning weeks in advance.
The biggest barrier to providing SMS-based messages to a smartphone-dependent population was just how to secure them. After all, regular SMS apps aren’t safe enough for HITECH compliance. Instead of a cumbersome solution, we’ve built an elegant secure messaging portal for you. When you get a secure message, we’ll let you know to log into your portal to collect it safely, securely and conveniently.