Running a medical transportation business can be hectic, but the calls that come in to your team or office can be organized and sorted with the tools a medical transportation answering service provides.
When you started your medical transport service, you were probably far more interested in the service you’d provide than doing paperwork and keeping your calendars sorted. In fact, the calls that come in all day and night are simply overwhelming at times.
It’s ok, this is exactly what a medical transportation answering service is designed to assist with. With the right tools in place for your business, the tangled web of “to dos” will become easily tamed missions accomplished.
Answering Service Care has a whole arsenal of tools for busy medical transportation operations like yours. We can take over your phone system, organize the incoming calls and help ensure that all your patients get exactly where they’re supposed to be going.
As an industry leader for over four decades, we know what it takes to help your business better serve your customers and improve telephone answering support.
Whether it’s a pick up or a drop off, you can bet it’ll be right on the calendar every time. A dedicated appointment setting telephone queue makes it easy for patients to make, change and schedule appointments for transportation, no matter what time of the day or night.When it’s easy to change appointments, it’s far more likely that your patients won’t reschedule at the last minute, costing you valuable transportation time. To make things simpler for you, our software updates your calendar automatically and in real-time, so there’s never a problem with double-bookings.
Answering services like ours employ a special tool called “Follow Me” that allows any operator to find you or your employees no matter where you happen to be. We can ring all the important numbers you designate at once, or go down a prioritized list until someone picks up.With Follow Me, patients and drivers can both easily reach someone in case of trouble, whether that means a pick up was missed or a driver was involved in an accident.
Medical problems don’t have a language preference and if you’re located in a Spanish-speaking area, your company probably doesn’t either. That’s no problem for us, since we have a dedicated Spanish-speaking queue for your neighbors and friends to use. Even if patients are themselves bilingual, it can be easier to explain complicated instructions in their native language, so why not give them the option?