Running a medical office can be tricky.
On one hand, costs have to be contained, but on the other, your medical office needs the very best security possible to protect your valuable patient health information. HIPAA answering services can be a vital member of the team when you need tight security beyond a shadow of a doubt, but not every medical office requires that level of protection.
How do you decide?
Differences Between Regular and HIPAA Answering Services
Medical offices have to make a lot of decisions every day, especially when it comes to giving their patients the very best service without generating excessive costs.
Walking that line can be tough, but one place that you don’t want to skimp is on phone-based HIPAA compliance, so it’s important that if your answering service will be handling protected health information, you partner with a company that offers HIPAA answering services.
Answering Care Service offers both standard and HIPAA answering services, so no matter what type of operators your medical office requires, we can find the right fit and save you the most money possible. HIPAA fines are steep, but working with an answering service that knows HIPAA inside and out means you’ll be protected from that risk.
Our services offer features like:
- 24/7 call answering. Both HIPAA and non-HIPAA callers can call you any time of the day or night and get a friendly, human voice at the end of the line. Instead of being left to the cold clutches of a voicemail they can’t really be sure has heard them, your patients can ask to be patched through to your team with a regular service or give detailed medical information to a HIPAA answering service and be sent to the appropriate staffer.
- Message relay. Our secure messaging is the perfect complement to our HIPAA answering services. We’ll provide you with a secure portal where you can log in and pick up your messages, so they’re never stored on your mobile device, per HITECH regulations.
We’re always following the latest security guidelines, so you know that patient data is safe. If you were to opt for regular message relay, very little information would be able to be transmitted, it could leave you with more questions than answers.
- Appointment setting. For most medical offices, a HIPAA answering service would be a must-have for appointment setting options. Since appointment setters almost always ask a patient what their primary complaint is so they can choose an appropriately long appointment slot, using non-HIPAA agents would be like dancing with a fine. Instead of risking that, choose HIPAA-compliant operators for appointment setting no matter where you get your answering services.
Let us help you decide if your office needs HIPAA answering services or if a team of regular operators can do the job. At Answering Service Care, we’re all about fitting your medical office with the right services, not just the services that cost the most. Call us today at 800.430.6511 or email us to get started on a custom quote, based on your specific needs.