Even though you’re a great doctor or part of a great medical team, you’re only human. That means you have to check out of work at some point. A doctor answering service can help you stay available for patients, even when you’re sleeping.
Your patients come to you in their time of need, but they’re terrible at keeping their emergencies to business hours. You can’t continue answering calls all day and night without burning out entirely, especially when most callers ask the same question again and again. A doctor answering service can help you sort out late night callers, as well as provide a wide range of telephone services during the business day.
Answering Service Care is the gate you need between you and your patients. Although you genuinely care about their problems and want to ensure they’re properly cared for, you simply can’t devote every waking hour—and then some—without taking care of your own time and resources, too.
As an industry leader for over four decades, we know what it takes to help your business better serve your customers and improve telephone answering support.
A few late night calls from patients can be unsettling, but often they’re simply overwhelming. When patients call without a true emergency, it interrupts your down time, making it harder to do your job well the next day. Instead of refusing emergency calls or screening them with your voicemail, you can have your doctor answering service triage callers.Common problems that can wait until morning can be logged and sent to you via SMS, more troubling or unique issues advised to go to the Emergency Room or forwarded to your phone, per your specifications. Regardless of severity, your patients have a friendly voice to help reassure them when they’re worried about medical issues.
Your office can get really busy sometimes, so much so that patients can’t get through to leave a simple message for you or your nurse. That’s where overflow calling comes in. When it’s enabled, callers will be seamlessly transferred to your answering service after a set number of rings, opening the lines of communication back up. All messages can be relayed to your office using HIPAA-friendly SMS or secure fax so there’s no added delay for the caller.
If you don’t already have a dedicated appointment setting queue, it’s definitely a luxury worth splurging on. When a caller simply wants to make, change or cancel an appointment, they can be transferred to a separate answering queue that does nothing else. As appointments are set or updated, your office calendar will be, too, keeping remote appointment setting in perfect harmony with your in-house tools.