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Every successful business leader knows how big of an impact a rockstar administrative staff can have. However, putting the right team together can be tricky, especially for small and medium businesses on a budget. In order to offer 24/7 customer service while also lowering overhead, many businesses partner with live call answering services.
In this blog we will look at the differences between hiring an in-house receptionist and partnering with a live call answering service.
If you’ve decided that it’s time to expand your call support team but are unsure of whether to go the in-house or remote route, here are some factors to consider.
In-house receptionists offer a physical presence in your lobby or waiting room, which can be valuable for businesses with high foot traffic. However, they typically come at a higher cost and require recruitment, training, and equipment. And if your office is especially busy, it may not be possible for just one person to simultaneously handle in-person visitors and callers.
The remote live agents of a call answering service are real people who can perform many of the same tasks as an in-house receptionist. These educated, trained individuals can greet callers, answer general questions, reply to text messages, schedule appointments, take messages, and much more. Like an in-house receptionist, they too are committed to listening to your customers, resolving their issues, and making sure they feel valued and heard. The only difference is that they’re working from a quiet remote location instead of inside your office.
Aside from time and cost savings, here are some other things that an answering service offers that an in-house receptionist cannot:
Hiring one or more in-house receptionists can be costly in several ways. Here’s how partnering with an answering service (versus hiring an in-house receptionist) can help you save: