Why a Live Answering Service is Better for Businesses
When you’re searching for an answering service for your business, it can be difficult to sort through the different options. Should you choose an automated service, a traditional answering machine, a phone tree service to direct calls to individual voicemail boxes, or a live answering service?
Why Choose a Live Operator for After Hours Calls
While all of these call answering options are popular, not every one may be right for your business. However, if you’re concerning about offering quality customer service, live call answering is always preferred over automated services, or machines. How often have you found yourself frustrated over calling a business for help or information, only to be stuck in a maze of automated responses and questions that never seem to take you to the right place? Automated call systems can be infuriating, especially if you’re already upset when you dial a business for help. Don’t let your customers suffer the same fate if you care about your level of customer satisfaction and service. You can provide a live, professional operator to provide instant assistance for your clients with services from Answering Service Care.
Many customers call after hours just to get basic information, like your operating hours, fax number, or physical address. A live answering service can provide this information and leave a positive impression with these callers, instead of leaving them with frustration when they can’t get the information they’re after with an automated call system or a busy signal.
Answering Service Care Gets the Info You Need
Using a live answering service also helps your callers express their needs better. Instead of fumbling for the right words or being cut off by an answering system, your callers can explain their reason for calling, and provide complete information when an operator asks them for pertinent info before hanging up. A live operator keeps you from losing business due to a missing or indecipherable call back number, name, or reason for calling. With accurate and reliable message relay, Answering Service Care’s live operators collect the information you need to meet your customer’s needs.
After hours calls happen in nearly any industry, but some experience high call volumes on weekends and weeknights. Some of these businesses include:
- medical professionals
- legal practices
- construction companies
- real estate agents
- air conditioning repair companies
- independant insurance agents or brokers
We Love Our Happy Clients!
You are so wonderful to us. Just keep being there and no matter who’s on call, with you in the gap we can get through everything. We love you guys and so deeply appreciate your professionalism and warm hearts. Thank you!
I just wanted to say what an absolute pleasure it is to be a customer of AnsweringServiceCare. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at AnsweringServiceCare truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys!
I just wanted you to know that everything about signing up with your service has been made wonderful by Gine’a. She sent me a handwritten thank you note, and she called me to follow up a few weeks later. When I was busy, and asked for a call back in two weeks, SHE CALLED ME BACK.
I’m floored, just utterly impressed, with the service standard of your company. I wish I started five years ago.
A Superior Live Answering Service.
In business since 1974, Answering Service Care is a true leader in the industry. We’d like to show you – and your callers – just why this is. We don’t outsource, we are fully-U.S.-based and we offer bilingual answering service options, among many other reasons. We believe in technology, and we believe in people, too. Call today at (800) 430-6511 or send us a message.