Every law firm is a little bit different, with varied clientele and expectations, but all small- to medium-sized law firms have two main goals in mind: helping people handle their legal problems and runing an operation that can help (and pay) everyone involved.
After all, if you can’t keep the lights on, you’re not going to be able to take on any new cases or help anybody, including yourself. This is where having a virtual receptionist can be a huge benefit for a legal firm like yours. With all the training of a standard legal firm receptionist, but only paid by the calls they handle, you can project a professional image to your colleagues and clients with very minimal expense.
Hiring virtual receptionists for law firms directly from a company like Answering Service Care means getting team members who do nothing but work with lawyers like yourself day in and day out. Your small team will give your callers the sense of an intimate telephone answering team and you’ll get a smart, thorough extension of your office that you can always rely on.
Just like a receptionist in your own office, a law firm virtual receptionist can connect calls from outside callers to your staff, from your staff to outside lines and between staff members, provided it all goes through a line they have access to. Those clean, clear connections make you look like a total pro, even if your office is too small to be much more than a shared conference room.
The quality of a message that comes from a human versus a message that comes from the callers who are willing to leave one with a machine is so great that you’ll never want to go back.A human can get all the details, no matter how specific you need them to be, where a voicemail system is more likely to leave you with more questions than answers when clients leave cryptic messages for you to “call them back” without any specific indications about what they want to discuss. Your attorney firm virtual receptionist can also push critical messages to your smartphone or email so you don’t have to wait to find out that court’s been canceled or that fax you’ve been waiting for has finally arrived.
Your clients don’t just wander in and out of your office, you’re not Costco. Instead, you keep a calendar of appointments, but you often have to make changes to it in order to keep everybody happy. Let your virtual receptionist handle this, they have all the tools to keep on top of changes, cancellations and new appointments without anyone falling through the cracks. You’ll even be updated in real time, so you’ll know exactly where you should be.