Between keeping the lights on and the rent paid, there’s not a ton left for paying salaries and benefits for your law firm staff. Your clients are noticing, too, because they’re complaining more and more about being left on hold for a long time or being sent to voicemail repeatedly.
They’re not going to wait forever for you to get back to them, you know. The good news is that you can give those law firm clients the attention they deserve at a price you can actually afford with the help of professional legal answering services.
Answering Service Care has decades of experience servicing law offices and law firms. Our legal answering services can take over the ongoing task of manning the telephones while your staff focuses on the people in your office and the paperwork that needs to be processed. In other words, we can both focus on what we’re best at and the results will be amazing.
Sometimes, callers need to get a message to you or your firm staff fast, but we’re up to the job. Whether it’s to say that a trial’s been delayed or that your client is running late, we can push messages through to your email or smartphone right away.
We can also create detailed phone message logs for you to use as a return call log later while you’re busy in court or away for the evening. Just let us know exactly what information you need from your callers and we’ll collect it.
An answering service isn’t the same thing as a call center, though we get that a lot. We have many different telephone options to choose, including virtual receptionists that work pretty much like a legal receptionist would.
You’ll be assigned a small team to work your phone during the hours you specify, in the way that you specify, including any really detailed instructions for certain callers or types of callers that might need more prompt attention or to be patched through to you immedaitely.
Your office might close at five or six, but we never shut our doors. If you want your clients to be able to reach you any time of the day or night, and be sure that a person is hearing them, nothing beats a 24/7 answering service.
With real, live operators or virtual receptionists behind the wheel, your clients know they’re getting through to someone from your office team, even if you’re at home unwinding after a long day.