Legal Answering Service FAQ’s (and Answers)

Legal answering services are popular with attorneys, law firms, and solo practices that want to make sure that they are not missing out on possible leads, without having to hire an in-house employee. Not only will your dedicated virtual receptionist provide excellent customer service to those who contact your law firm, but they also typically cost less than a full-time employee. 

If you’re considering a legal answering service for your law firm, we are here to help with any questions that you may have. Below are some of the most frequently asked questions we get regarding our legal answering services, along with the answers.

What does a legal answering service do exactly?

Legal answering services manage both inbound and outbound båusiness communications for law firms, with off-site virtual receptionists performing the following tasks:

  • Answering phone calls
  • Answering general questions about the practice and its services
  • Collecting personal and case information
  • Taking messages
  • Passing on new client lead information
  • Setting appointments
  • Responding to emails
  • Sending follow up emails 
  • Communicating via text message

What does a legal answering service cost?

Most legal answering services charge by the minute, meaning that you only pay for the calls that they handle. Here at Answering Service Care, our pricing starts at $39 per month for 40 minutes of coverage, but we have many other pricing options available. Depending on the number of calls your law firm tends to get, certain plans might be a better fit for your needs. To view all of our legal answering service pricing options, click here.

How does a legal answering service work?

A legal answering service’s virtual receptionists work remotely outside of your office, and call forwarding is activated so they automatically receive your business’ incoming calls. This way, instead of your office or cell phone ringing constantly, your callers are forwarded to trained virtual receptionists who can help them in a compassionate, professional way.

Before ever answering a call on behalf of your law firm, the virtual receptionists from a legal answering service receive specialized training, where they learn about your practice, your industry, and the various types of callers that they will be servicing.

Why should I outsource to a legal answering service?

In the legal world, missed calls equal lost leads, which can cost a law firm lots of money over time. If your staff is unable to answer all of the calls that your office currently receives, chances are that some callers are hanging up and calling your competitors.

Outsourcing to a legal answering service means that more calls will be answered and that more of your callers will receive exceptional service. Even if they call during non-business hours, or on the weekend, a live agent can be there to provide personalized assistance in their time of need. Your callers will be grateful that they didn’t have to leave a message or wait on hold for a long time, resulting in a better overall experience.