Companies always want to keep their costs down, and even more so in hard times. A high-quality telephone answering service is such a cost-effective asset that it is indispensable for many businesses. Even so, companies want to spend wisely and economically on their answering services.
At Answering Service Care, we work diligently to minimize our rate increases. No, we can’t entirely eliminate them – they’re a reality in all industries – but we can and do keep ours as small as possible.
We do this primarily by letting advances in technology and automation do the work of our staff for those functions in which it’s feasible. This allows our staff to work more efficiently and effectively, creating savings for us that we can pass along to you.
Another way to cut your costs is by agreeing on specific response times that create a level of expectation in your customers. Our staff tells your callers they’ll receive a response within, say, half an hour, or 24 hours, or the next business day, or whatever response times you prefer. Setting a definite response time – and sticking to it – is a good way to improve customer service, reduce follow-up calls and thus reduce your costs.
As it is with most companies, at Answering Service Care our biggest costs are for labor and infrastructure. These costs increase every year. We also spend a lot on technology and on our telephone network. Computerization and lower long-distance calling rates have helped offset increases in other costs, but not enough. Overall, as with any other organization, our costs increase over time.
In spite of all these cost pressures, however, our rate increases over the long term have averaged below the rate of inflation. We think that demonstrates our commitment to excellence at a fair and reasonable price, and we’re proud of it.
Maybe that’s why we’ve been around for 35 years. We’re family-owned and operated. We’re on the cutting edge of technology, but we provide the kind of old-fashioned service you can trust and rely on. We offer a full array of answering services, all tailored to fit your individual needs.
The bottom line: a good answering service eliminates your need to hire more staff or expand facilities. We’re a big, nationwide company, but we have a small, local feel. We’re truly a virtual office for you and your staff. Our rates may rise slightly now and then, but we consistently help you to improve your image, grow your business and save money – all at the same time.
With Answering Service Care, you never miss a call, and every caller, every time, gets a great first impression of your company. We handle your calls with the same care and sensitivity as you would yourself. Our name says it all: we care.