Born and raised in Broward County, Project Manager Jashua Jean-Louis has been with Answering Service Care for over six years. He started as a phone operator and has worked his way up to Project Manager. Here, he shares what he loves most about his job.
What is your role at Answering Service Care?
My current role at Answering Service Care is Project Management. I oversee several of the development projects at Answering Service Care and it’s my job to ensure that they’re completed on time, within budget, and within the specifications required by the executives.
How long have you been with the company?
I have been with Answering Service Care since December 1, 2014. Over the years I have worked in multiple roles throughout the company. I started out as an operator on the phones (many of us in our current roles at Answering Service Care started there). My time as an operator allowed me to build many of the fundamentals that are required to do other jobs at ASC. It also allowed me to build a true understanding of the core values and service offerings at ASC. I then moved on to be a Trainer in our Quality Assurance department, where I onboarded new operators and taught them customer service essentials and the answering service process. After about three years as a Trainer, my curiosity to do more in the business led me to join the Professional Services team as a System Administrator. I always like a challenge; even in my days as a Trainer, I excelled at building new business processes and solutions. As a System Administrator, it was my duty to take brand new clients and fit their business into the Answering Service Care mold. Today I am the Project Manager for all development.
What is your favorite part of your job?
The favorite part of my job is the excitement when a project has been successfully completed. I find pleasure in completing my job to the best of my ability.
Have you learned any important lessons while working here?
Absolutely! Through my current role, I have learned the importance of time management. On a task-filled day, the ability to manage my time is so important. It allows me to allocate enough time to complete all of the work at hand.
What are you most excited about in the upcoming months?
I am currently attending school part-time for a Computer Science degree. It has been a long journey, but I am almost done. Pursuing it has allowed me to learn a lot of things that I currently leverage in my current role at work.
Where are you originally from?
I was born and raised in Broward County, Florida but I come from a Haitian background. My parents migrated to the United States from Haiti.
What is something people may not know about you?
I play the drums and I am a licensed Realtor.