If you’re in an industry where customers might be in an emergency situation, or need information around the clock, you may think you need to hire two full-time receptionists, or deal with a inbox full of angry voicemails each morning.
A true 24/7 answering service option. Fortunately, there’s a third option. There IS such a thing as a 24/7 answering service – and it can help your business in many ways. For example, if you deal with customers who live in different times zones, you need to be sure you have coverage. Your business does not necessarily shut down for the day at 5 p.m. your local time. If you need to answer calls from customers who live and work outside of your area, it makes sense to have a plan in place for handling their calls.
You may also need a 24/7 answering service if you have a small administration staff. If you have just a receptionist or two answering calls for your company, you’ll need a backup plan for vacation times and sick days. Working with a 24/7 answering service can help you ensure that your calls are covered when they need to be.
24/7 answering service improves customer service. This type of answering service can help improve customer service as well. Answering service representatives can be armed with helpful information that they can provide to callers, including small issues that they can fix. For example, if someone calls into your real estate office asking for details on a house for sale, a 24/7 answering service representative armed with the listing information can answer quickly and efficiently instead of having to transfer the call to you or your busy staff.
Your customers will appreciate that they can speak to a live person, and that no matter what time of day it is, they can reach out to your business. A 24/7 answering service can help you keep your level of customer service high and develop customer loyalty at the same time.
24/7 messages, too. A professional answering service will provide the type of solutions you need, whether it is to take a message and relay it to a member of your team for immediate follow-up or to be dealt with the next business day, scheduling appointments or answering frequently asked general questions. As your virtual receptionist, we greet your callers in a warm and friendly manner, gather information and give callers what they need, whether it is a quick answer or a message relayed to you.
When you have a 24/7 answering service to help you with your incoming calls, you’ll miss fewer calls – which means more opportunities to interact with current and potential customers. This can all lead to more sales. In short, working with a 24/7 answering service can help you grow your business.