When you invest in your company, you want to know that it’s going to come back to you at some point. Partnering with an answering service is an effective way to increase your ROI (return on investment).
Every business wants to know that its return on investment is only getting better, but not every business can say that with confidence. Too often, you put money in the wrong places or hire the wrong staff to help you meet your goals. Sometimes, you have to make hard choices about how to budget your resources. Those plans should always start with marketing and partnerships that will positively influence your bottom line.
Partnering with an answering service company like Answering Service Care is the first step to increasing your revenues dramatically. It doesn’t matter how hard you work to create dynamic advertising or provide the very best customer service in person if your phone support is lacking.
Your callers often have questions they feel need to be addressed immediately, otherwise they wouldn’t have called. If they get a voicemail system, that can send the wrong message. Instead of leaving customers feeling like you don’t value their business, you can tell them just how much you do with a friendly human operator that’s available 24 hours a day.
Answering services can provide your business with more than one phone number at a time. This is a great way to track your campaigns and their responses so you know which efforts are the most effective. With an identifying phone number for each marketing effort, you can stop wasting money on messages that just aren’t working.
Most businesses only focus on making more money when they’re looking to increase their ROI. The truth is that reducing the cost of making that money also increases ROI, so if you can get a team of telephone operators for the price of one in-house receptionist, that just seems like good business. Since answering services are only paid for the calls they take, you’re never paying for idle downtime, unlike with in-house staff.
Training one good receptionist can be a costly venture, not only in wages paid to an employee who isn’t ready to work yet, but in the time and effort you put into the project. Answering service operators are trained at no cost to you, making every call potentially profitable.