People of all ages love their smartphones and rarely do they ever leave home without them. Many recent studies show that people prefer to be contacted via text message rather than by phone call or email and that they will read texts within minutes of receiving them. With this said, it stands to reason that a text message answering service can be a powerful way to grow your business.
Below we will discuss and answer the following questions to help you better understand how a text message answering service works:
A text message answering service is a company that responds to incoming text messages on behalf of another business. When a customer or prospect contacts the business via text message, a trained live agent will promptly respond to assist them.
The friendly agents of a live answering service can help your customers with a variety of tasks via text message, including the following:
With billions of texts being sent per day in the United States alone, people are already very comfortable using text messaging. Partnering with an SMS text message answering service to connect with customers can add value to your business in a variety of ways. Here’s how!
Did you know that most people check their text messages within 30 minutes of waking up? With texting being the preferred communication method for many and research showing that the number of mobile users is on track to grow to 7.5 billion by 2025, it makes good business sense to leverage this technology.
Here are some of the reasons you should consider partnering with an SMS text answering service for your business: