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How Does an Insurance Answering Service Work?

Agents at an answering service center for insurance agents
Answering Service Care

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When you work in the insurance industry, people expect you to be accessible and responsive at all hours. They want to trust that they can reach you when the worst happens, and oftentimes that is during non-business hours.

We understand that it is not possible for you to be available 24/7, but that you also don’t want to miss out on business opportunities. That is why many insurance brokers, claims adjusters, and other industry professionals partner with insurance call answering services. A 24/7 live answering service ensures that your customers and leads receive excellent service regardless of when they reach out. When you partner with an insurance answering service like Answering Service Care, you can rest assured knowing that our friendly, compassionate virtual receptionists have you covered at all hours.

Below we will explain what exactly an insurance answering service does, and how the process works!

What is an insurance answering service?

An insurance answering service is a company that manages incoming communications on behalf of insurance companies, claims adjusters, and other insurance professionals. When a phone call or text message comes in, it will be answered by a professional live receptionist who serves as a representative of the business. This individual can transfer calls, schedule appointments, answer general questions, qualify leads, take messages, and more.

When you partner with an insurance answering service like Answering Service Care, here are some of the things you can expect:

  • 24/7/365 support
  • Access to trained, experienced, 100% U.S. based live agents
  • The friendliest, most compassionate customer service in the business
  • More leads captured (and sent directly to your CRM!)
  • New client intake services
  • Spanish-speaking bilingual virtual receptionists
  • HIPAA-compliant answering services

How does an insurance answering service work?

An insurance answering service is simple to set up and use on daily basis. Allow us to explain how it all works!

  1. We will discuss your company’s needs and objectives and create a solution that will help you provide exceptional customer service and grow your business.
  2. Answering Service Care proudly offers same-day set-up, meaning that we can begin providing coverage in just a few hours.
  3. We will provide instructions (based on your carrier) of how to forward your phones to us. (If you are also using our text messaging solution, we will provide instructions on setting those up too.)
  4. Your incoming calls will forward to us during the times of your choosing, and a professional live receptionist will answer them.
  5. Our friendly receptionists will engage and interact with your leads and customers to answer their questions and resolve their issues.
  6. Messages are delivered to the appropriate staff member using the method of your choosing. Emergencies and urgent calls will be escalated to ensure that they are resolved in a timely manner.
  7. You can manage your account any time, from anywhere using the ASC Mobile app. Listen to your messages, pay your bill, manage your on-call calendar, and more!
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