When you run a successful business, you’re always looking for new ways to impress your customers. One of the simplest ways to make your customers feel valued is to be available to them when they want to communicate with you. To accomplish this, many companies have extended their customer service hours, and some are even available 24/7.
In addition to extending their hours, the savviest businesses are also offering more ways for customers to get in touch. Gone are the days where the only way to contact a business is by picking up the telephone. As we move toward a more digital world, text messaging has quickly become the most popular communication method for people of all ages. People are ditching their landlines at rapid rates and forgetting what it’s like to have a phone that doesn’t accept text messages.
Not only do people text to communicate with their friends and family, but they also expect to get in touch with businesses this way. With 61% of consumers saying that businesses should use the same number for calling and texting, your business simply cannot afford not to be reachable via text message. To be available to customers in multiple ways and provide the highest level of service, an increasing number of businesses are partnering with text messaging answering services. Here’s how it works!
What is a text messaging answering service?
A text messaging answering service is a company that responds to text messages on behalf of another business. When a customer or prospect contacts the business via text message, a trained live receptionist will respond to assist them.
Partnering with a text message answering service can add value to your business in the following ways:
- It allows you to get more done during the workday, and enjoy your time off without distractions
- Customers will appreciate being able to contact your business in their preferred method
- Text messages have high open rates, ensuring that your company’s messages are seen
- If your business has a lot of Spanish-speaking customers, our bilingual virtual receptionists can efficiently communicate with them via text message
How does a text messaging answering service work?
For over four decades, Answering Service Care has supported businesses from many industries by answering their phone calls with care and professionalism. As technology and customer demands evolve, we have begun extending our capabilities to include two-way SMS text messaging.
With our Care2Text feature, people can send text messages to your business and our friendly live agents will respond. Our agents are available 24/7 to answer questions, qualify leads, schedule and update appointments, and more— all through text message! The setup is easy, and we can get you started in just a few days! Your customers and prospects can send texts to your existing business phone number, or we can provide a new number for them to text. After conversations are complete, the transcripts are saved into our secure app, so you can login and view the entire thread.