What is a text messaging answering service?
A text messaging answering service is a company that responds to text messages on behalf of another business. When a customer or prospect contacts the business via text message, a trained live receptionist will respond to assist them.
Partnering with a text message answering service can add value to your business in the following ways:
- It allows you to get more done during the workday, and enjoy your time off without distractions
- Customers will appreciate being able to contact your business in their preferred method
- Text messages have high open rates, ensuring that your company’s messages are seen
- If your business has a lot of Spanish-speaking customers, our bilingual virtual receptionists can efficiently communicate with them via text message
How does a text messaging answering service work?
For over four decades, Answering Service Care has supported businesses from many industries by answering their phone calls with care and professionalism. As technology and customer demands evolve, we have begun extending our capabilities to include two-way SMS text messaging.
With our Care2Text feature, people can send text messages to your business and our friendly live agents will respond. Our agents are available 24/7 to answer questions, qualify leads, schedule and update appointments, and more— all through text message! The setup is easy, and we can get you started in just a few days! Your customers and prospects can send texts to your existing business phone number, or we can provide a new number for them to text. After conversations are complete, the transcripts are saved into our secure app, so you can login and view the entire thread.