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How Does A Small Business Answering Service Work?

Answering Services
Answering Service Care

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As a small business owner, your top priority is to grow your business. Below this are many other priorities that must be mastered in order for growth to occur, such as cost-cutting, customer attraction and retention, and employee morale.

For over 40 years, the team at Answering Service Care has helped small businesses achieve their goals with our unparalleled answering services. If you’ve never used an answering service to grow your small business, you likely have some questions about how it all works. Below are the answers to some of the most common questions we get from small business owners:

What types of small business answering services are there?

Here at Answering Service Care, we offer two main types of answering services: live answering services and automated answering services. Our live answering services provide small businesses with trained, U.S.-based live agents to answer incoming calls, while automated systems interact with callers using voice or keyed-in responses.

Which type of answering service is best for my small business?

Automated phone answering services work well for small businesses whose callers need quick assistance on simple matters. For example, if most of your callers are simply looking to be routed to an extension, an automated answering service should be sufficient. If your callers have more complex needs, a live answering service is recommended. 

What does a small business answering service do?

After answering your phone and greeting callers, our friendly live agents can take messages, transfer calls, answer general questions, schedule and update appointments, and send follow-up emails. In addition to managing your phones, Answering Service Care’s live agents can reply to incoming text messages.

What types of small businesses can benefit from an answering service?

We work with all types of small businesses including, but not limited to: law firms, healthcare practices, funeral homes, real estate brokerages, property management companies, construction companies, consulting firms, marketing and advertising agencies, universities, colleges and schools, service contractors, accounting agencies, and more.

Why do I need a small business answering service?

Small businesses partner with answering services for a variety of reasons, with the most common being the following:

  • They cannot keep up with the high amount of calls they are getting.
  • They are losing business due to unanswered calls.
  • They are looking to service more customers and grow their business.
  • They need someone to handle their phones during non-business hours.
  • They need a bilingual virtual receptionist to assist Spanish-speaking callers.
  • They want their business to appear bigger and more professional.
  • They want to provide better customer service.
  • They want to reduce overhead costs (answering services are typically cheaper than hiring, training, equipping, and paying an in-house receptionist)

Is it easy to get started with a small business answering service?

Yes, it’s quick and easy to get started! After discussing your company’s needs and goals, our team will create a tailored solution. Answering Service Care proudly offers same-day set-up, meaning that we can begin providing coverage in just a few hours.

 

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