As the third most populated state, Florida is known as a big small business state. More than 2.5 million small businesses are based in Florida, and they comprise 99.8% of all businesses in the state.
Florida is considered one of the best places to do business due to its vibrant culture, global connectivity, and year-round warm temperatures as well as a booming economy, top-ranked infrastructure, and skilled workforce. According to the Business Formation Statistics (BFS) of the U.S. Census Bureau, Florida has been the leading state in the number of new business applications in the United States since 2014.
Just because many businesses are thriving in Florida does not mean that it’s all warm breezes and gorgeous sunsets. There is a list of challenges that business leaders must conquer in order to be successful. For starters, call management and customer service are two areas that are vital to a business’ success. A constantly ringing phone is a sign of a flourishing business, but it can also decrease productivity. And if your phones are ringing faster than you and you staff can answer, you’re likely missing out on business opportunities.
As a result, many small businesses and startups turn to answering services for additional support. Below we will answer and discuss the following questions to help you learn about partnering with a Florida answering service.
- What services can an answering service provide?
- Who uses a Florida answering service?
- Do I need to work with an answering service near me?
What services can an answering service provide?
Despite their name, answering services do so much more than simply pick up calls. An answering service ensures that your customers are assisted quickly and efficiently, regardless of the day or time that they call. It enables you and your team to focus on completing more of the important tasks that help you grow your business. And the best part: answering services do all of this for a fraction of the cost of hiring an in-house receptionist!
Here are some of the services that an answering service can provide:
- 24/7 call answering
- Appointment book management
- Customer support
- Lead qualifying
- Call transfers
- Message taking
- Email monitoring
- Disaster recovery
Who uses a Florida answering service?
Businesses of all sizes across a wide variety of industries partner with answering services to save money, increase productivity, and impress their customers. Trying to decide if an answering service is a good fit for your business? Put it this way: if your customers contact you via telephone, text message or live website chat and you’re looking to provide a better experience, you can benefit from using a Florida answering service.
Here at Answering Service Care, the industries we work with include, but are not limited to:
- Real estate and property management
- Service contractors
Do I need to work with an answering service near me?
There’s no better place for a business to call home than Florida. We know this because we’ve been headquartered in South Florida since 1974! As a leading answering service for almost five decades, we work with companies big and small, in Florida as well as across the United States.
Although it’s always nice to support other businesses in your area, it is not necessary to work with an answering service that’s based near you. This is because answering services use call forwarding technology to automatically forward your incoming calls to the remote live agent working on your behalf. These agents work in quiet environments and are knowledgeable about your business. In most cases, your callers will have no idea that the live agent they’re speaking with isn’t an in-house receptionist.