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In the last several years, the deathcare and funeral process and experience has significantly changed for everyone involved. The pandemic has presented new challenges to the deathcare industry, with many industry leaders and advocates agreeing that their profession has been irrevocably changed.
What hasn’t changed is that the families of the deceased deserve the highest level of compassion, empathy, and discretion. To keep up with an influx of phone calls while continuing to provide exceptional service to every caller, many funeral homes and deathcare businesses have partnered with live answering services.
Below we will answer and discuss the following questions about how your business can benefit from working with a deathcare answering service.
When you partner with a deathcare answering service like Answering Service Care, you can rest assured that every time your phone rings, your callers will receive the same quality of service that you have always provided. Experienced, sympathetic live agents are available around the clock to ensure that calls get answered quickly, and that every caller is treated with compassion. We take care of your callers just as you would, and can assist with things like answering general questions, scheduling appointments, routing calls, taking messages, and more.
Choosing a funeral home, mortuary, cemetery, crematory, or mausoleum is not a task that’s taken lightly, so it’s important to make a great impression. Here are some of the things a deathcare answering service can do to help you go above and beyond for your clients and prospects.
When a person dials a deathcare business, they are usually experiencing a lot of grief and emotional stress. They expect that a compassionate, professional individual will answer the phone and address their concerns with sensitivity and understanding. If your business is unable to deliver this for every single caller, it may be time to consider partnering with an answering service.
Here are some signs that you may need an answering service for your deathcare business: