Insurance claims adjusters spend a significant amount of time communicating with others via phone, email, and text message. When investigating, evaluating, and settling insurance claims, adjusters must contact claimants’ doctors and employers, witnesses, and sometimes legal counsel to get the job done. They also receive calls at all hours from stressed policyholders who have experienced some sort of misfortune.
For claims adjusters, no two days of work are ever alike. They are busy individuals who are continually pulled in many directions. But despite how hectic things get, claims adjusters must not ignore the fact that most callers would rather hang up than leave a voicemail. Missed calls lead to frustrated policyholders, which can cost you a lot of lost business in this super competitive industry.