Below we will explain three ways that outsourcing to a phone answering service can help you grow your virtual business:
Answered phone calls show that you value your customers.
When you work virtually, communication is key. Your customers want to know that you are working for them and are going to deliver. When they reach out to you, they don’t want to hear the phone ringing over and over again, or be forced to leave a voicemail.
Being reachable shows them that you care, and they will feel more relaxed as a result. If you are too busy to manage the phones yourself, or you receive a lot of calls during non-business hours, an answering service can ensure that you are covered.
When it’s easy doing business with you, clients will return.
When it comes to purchasing a product or service, nobody wants to waste more time and energy than they need to. If getting in touch with your virtual business is a headache, your customers are likely to think twice and try one of your competitors. If dealing with your business is an easy, pleasant experience, you will remain top of mind.
An answering service is often cheaper than hiring remote employees.
When you hire full or part-time employees to work remotely, you will pay them a salary or hourly rate regardless of how many calls they answer during their shift. The live agents of an answering service work as remote extensions of your team, but you only pay for the calls that they handle. Working with a call answering service also eliminates the need for you to pay for training, benefits, and equipment.