That’s why it’s so important to keep them happy. In addition to providing great service and/or quality products, you can use little touches – like your live answering service – to seal the deal with customers and keep them satisfied.
Here’s how a live answering service can improve your customer service and make a positive impression on your current and potential customers:
With an answering service, your customers get a personal approach.
How many times have you called into a big company only to have to press a dozen numbers in order to talk to a real person? For as much as telecommunications technology has to offer, endless automatic menus are definitely one of the drawbacks.
With a live telephone answering service, your calls are always answered by a person – morning, noon or night. This capability shows that your company values personal support, which will go a long way toward improving your reputation and increasing loyalty.
With an answering service, your customers won’t have to wait.
Wading through automatic menus or being transferred to voicemail can take a long time – and can be frustrating to customers who don’t have a lot of time to wait on the phone in the first place. Live telephone answering is a timesaver that can quickly match customers with the resources or information that they need, and make calling your business a quick, pleasant experience.
With an answering service, your staff members can concentrate on what they do best.
Your company needs to save time too! Time is money – especially if you’re a growing business. Your staff can’t always afford to drop everything to handle a call in the professional and courteous manner that your customers need. Live answering services can free up time across the board so your company can continue to grow without sacrificing customer satisfaction.
If you care about customer service – and we know you do! – it’s time to start using a live answering service.