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Customer service plays an important role in helping businesses of all types succeed. With a growing number of Spanish speakers living in the United States, it’s important that your customer service team includes at least one bilingual individual who is fluent in both English and Spanish.
If your business has Spanish-speaking customers and could use help processing inbound calls, consider partnering with a bilingual answering service. Below we will answer and discuss the following three questions to provide insight on exactly how to get the most from a bilingual answering service.
Bilingual live agents (also sometimes referred to as bilingual virtual receptionists) are just like a department within your organization. They can help answer your incoming calls during regular business hours as well as after hours and can handle tasks as complex (and as simple) as needed.
After greeting callers, your live agents can answer questions, qualify leads, manage appointments, take messages, and much more. Additionally, here are some things a bilingual live agent can do to add value:
One of the biggest mistakes you can make with an answering service is choosing one that doesn’t align with your company’s needs and the results you wish to achieve. When shopping around for the best bilingual answering service for your business, here are some things to consider:
The bilingual live agents of an answering service have always worked remotely. For decades, the process has involved a business’ phone calls being forwarded to trained live agents working in quiet environments. Depending on the phone answering service you partner with, these environments could include small, private offices or larger call centers.
In recent years, the pandemic has reshaped many work environments, and more people are working from home than ever. But no matter where your bilingual live agent is handling your calls from, here are some things you can expect:
Florida (Headquarters)
541 S State Rd 7, Suite 7
Margate, FL 33068
Washington
14240 Interurban Ave S, Suite B248
Tukwila WA, 98168
New Jersey
1 AAA Dr, Suite 103
Hamilton Township, NJ 08691
North Carolina
2933 Sunset Ave, Suite E
Rocky Mount, NC 27804
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AUTOMATED SERVICES
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