If you are looking for a new way to give your business a boost, live chat could be your answer. Consumers prefer live chat over any other communication channel, so it comes as no surprise that the businesses that implement it see an increase in customer loyalty, sales, and revenue.
While adding a live chat functionality to your website can be extremely lucrative, it is essential that it is managed properly. After all, you can only impress customers and grow your sales if you’re responding to incoming messages in a timely, professional manner. In order to keep up with a large number of live chat messages and provide top-notch customer service, many businesses partner with live answering services. Here are four ways that you can grow your business simply by partnering with a live web chat answering service.
Make a great impression on new website visitors
Live chat has become the preferred communication method of many consumers, but their expectations are extremely high. They expect immediate responses, and businesses often fall short by not replying quickly enough.
If your business lacks the time and resources to chat with website visitors around the clock, an answering service can step in. Our friendly, professional live agents are available and ready to reply as soon as a new chat message comes in. Your website visitors will be impressed with the lightning-fast replies, as well as the warm, personalized service they receive.
Build stronger relationships with your customers
In addition to impressing first-time website visitors, a live chat answering service allows you to build stronger relationships with your existing customers. Whether they’ve been purchasing from you for two months or two years, your customers will be pleased to see that your business is constantly innovating and finding new ways to deliver excellent service. Communicating with your customers in their preferred method shows that you care, and they will appreciate you for it.
It shows that you value your customers’ time
These days people are busy and often in a rush. On average, a live chat representative can solve a customer’s concern in 40 seconds. That’s faster than the average duration of a customer service call. With 73% of consumers saying that valuing their time is the most important thing a company can do when providing customer service, it doesn’t get much better than that!
It allows you to make sales 24/7
Live chat is a powerful tool for boosting your business’ sales. Research shows that 38% of customers end up making a purchase after a live chat encounter. Chat is also a great way to bring visitors back to your website, as 63% of customers were more likely to return to a website that offers live chat. With that said, think of how much you could increase your sales by offering chat support 24 hours a day!
We understand that you need time off to relax and sleep. That’s why we provide live agents who can manage your website’s live chat during non-business hours, including weekends and holidays.