As a business owner in the construction industry, most of your time is spent on the go. You’re busy meeting with clients, securing building permits, visiting supply warehouses, and supervising at construction sites to make sure the job gets done correctly. Although each of these tasks are vastly different, there is one thing that they have in common: it is not easy to do any of them while talking on the phone.
How can I grow my business with a construction answering service?
To free up their hands (literally), and to provide better service to callers, many construction business owners outsource to a telephone answering service. Partnering with a construction answering service can help you grow your business in several ways, including the following:
- It frees up your hands for more important things
- It helps you save money on a receptionist
- It gives you time off while still providing a great customer experience
Here, we will explain in more detail three ways that partnering with a construction answering service can help you grow your business:
It frees up your hands for more important things
Working in the construction industry is very hands-on. When you’re standing on a high scaffolding platform, operating heavy machinery, or working with exposed wires, the last thing you want to deal with is a phone ringing in your pocket. Pausing to answer the phone is not only distracting, but it can also be dangerous. Working on a construction site requires focus, but it’s hard to focus when you’re busy talking to clients, workers and subcontractors.
Outsourcing to a construction answering service allows you to maintain your focus without missing any important phone calls. Whether you’re on the road, in meetings, or at a loud job site, you can rest assured that your callers are receiving the highest quality of service.
A construction answering service helps you save money on a receptionist
As a construction professional, you’re on the go all the time, and you barely see your receptionist. With that said, would you consider working with a remote virtual receptionist if it was a fraction of the cost of an in-house employee?
Like an in-house receptionist, a virtual receptionist can assist callers by answering general questions, scheduling appointments, routing calls, sending follow-up emails, and taking messages. Unlike an in-house receptionist that you will have to pay by the hour, an answering service only charges you for the calls they answer. This can save your business a lot of money in the long run, and you’ll never have to worry about your receptionist calling in sick or taking time off without notice.
A construction answering service gives you time off while still providing a great customer experience
Construction professionals work hard, and it’s important that they take time to rest and recharge. A telephone answering service ensures that your calls are answered no matter what time it is. If the caller’s issue is small, your virtual receptionist can reassure them that you’ll call them back first thing in the morning and pass the message on to you. They will only interrupt your evening for major problems that need your immediate attention.