Your holistic practice’s goal is to solve problems for those in your care using a wide range of techniques, but you’re still trying to address your caller overflow with just one tool. It’s time to talk to an answering service for holistic practices about the many ways they can help complete your patient care package.
Your holistic practice is a busy place, requiring your staff to frequently send callers to voicemail or leave them on hold for an unacceptably long time.
When your people are able to return to those callers, they often find the call has disconnected or refused to leave voicemail, leaving you wondering just how many more potential leads you’re missing out on and if that was someone you might have helped, if only there had been the time.
Luckily, there’s a simple solution for this complicated problem: an answering service for holistic practices. Like you, we take a holistic approach to problems, although the issues we address tend to be of the customer experience persuasion.
It really doesn’t matter what time they call, your patients can reach a real human and make a personal connection when you choose to partner with an answering service.You can use one to cover the calls you simply aren’t available to take or turn all your calls over to your hired professionals and only handle the few callers who absolutely must speak to you right away. Either way, you’ve just made a lot more time for the people right in front of you.
Most of your callers are making, changing or cancelling appointments, clogging your lines and creating a whole lot of work for your office staff. It’s not that appointments don’t matter, they’re really the lifeblood of your office.But, they could be easily handled by a dedicated answering service queue, allowing your receptionists to breathe a bit. Besides, with an answering service appointment scheduling queue, your patients can make, change or cancel appointments any time of the day or night, which is helpful for them, too.
When your answering service takes calls on your behalf, you can choose to take messages as they come or to have them placed onto a call log, which is then delivered at a set interval.For many offices, it makes the most sense to have a cut-off point for “as they happen” messages, after which all callers are put on the call log. The next morning, you can run through the log, triaging callers and addressing their issues one at a time.