What is HIPAA and why does it matter?
HIPAA, the Health Insurance Portability and Accountability Act, refers to a set of laws intended to help protect the privacy of patients and their protected health information (PHI). HIPAA, as well as HIPAA HITECH (The Health Information Technology for Economic and Clinical Health Act) apply to healthcare providers and organizations, and also their business associates.
How to Secure Electronic Protected Health Information
As a company that provides outsourced answering service services to medical offices, healthcare providers and other entities in the health and medical fields, our company, Answering Service Care, falls under this “business associate” category and as such, we take compliance with HIPAA privacy rules very seriously.
We are committed to protecting and securely storing and exchanging our answering service clients’ (and their clients’ and patients’) protected health information. That’s why each of our answering service agents is HIPAA-certified and proficient in how HIPAA applies to callers, patients and your practice.
What does all of this mean for your business in the healthcare or medical field?
Most of the more common ways of relaying answering service messages to our clients – including text/SMS, email, video calls, live, recorded, fax and pager – are not considered secure by HIPAA standards.
To that end, we have developed proprietary software that allows us to achieve HIPAA compliance while still providing our healthcare/medical answering service clients with easy, one-click ways to retrieve their phone messages. Our secure messaging service is a web-based encrypted messaging app that transmits encrypted data between our answering service operators and our clients.
How Secure Messaging Systems Work
- Once a call is taken on our end for a HIPAA-compliant client, our agent creates the message.
- Secure messaging is activated and our client receives a notification via text or email informing them “you have a new secure message.”
- The client logs into the secure web portal and can view messages, either from a desktop computer or through their mobile device.
Secure, compliant…and still easy to do business with us. As a premier answering service, it is our goal to be fully compliant and to make it easy and efficient to work with us. Our secure portal and messaging system is both secure and easy to work with, and our clients know we have their best interests at the heart of all that we do. Click here to download our HIPAA agreement.
If you’d like to read more about the latest on HIPAA, this is an exhaustive list of modifications to the HIPAA security rules and this is the official HIPAA government site.
We Love Our Happy Clients!
Very nice answering service. The people are very professional and precise. I definitely recommend.
Answering Service Care…..why did we not sign up sooner? We have now been with them for a few weeks and knowing that our patients are being taken care of (when we are not there to answer the phones)….just like we take care of them…is so nice. I had a brand new emergency patient’s daughter remark about our answering service….how they even remembered the next day about the pain her Mom had been in…and how is she feeling! I love these people…if they were near where we are…I’d bake them cookies and take them into them!
We used Answering Service Care to handle incoming calls both during business hours and after business hours for our small cleaning service. This company was very professional and offered competitive rates for the services they were providing. If you are looking for an answering service for your business, I would highly recommend considering Answering Service Care to service your needs.
Great answering service. I 100% recommend them. A long time client called in and recognized how enthusiastic and professional we were on the phone since hiring answering service care.
A Superior Answering Service With Live Operators.
In business since 1974, Answering Service Care is a true leader in the industry. We’d like to show you – and your callers – just why this is.
- We don’t outsource
- Our call centers are fully U.S.-based
- Our staff prioritize customer service
- We offer bilingual answering service options
- Many other reasons— talk to us to learn more!
We believe in technology, and we believe in people, too. Call today, our phone number is (800) 430-6511. You can also send us a message.