The holiday season is upon us, and as a business owner it’s important to be prepared. For many businesses, this is the most profitable time of year. For some it’s exciting, but for others, it can be overwhelming and stressful. If you fall into the latter category, we recommend looking into how a holiday answering service can help.
Below we will answer and discuss the following questions to give you an idea of how an answering service could benefit your business this holiday season:
Many businesses work with holiday answering services to maximize profits during busy times. A part-time answering service provides friendly, professional live agents that can assist your clients while you and your staff are busy doing other things. These live agents work as an extension of your business to handle incoming queries, provide customer service, route calls, and schedule appointments via telephone or SMS text message. They are trained to:
When you partner with a call answering service, there are endless customizable options to best suit your needs. For example, you can set the hours and type of tasks that you would like the agents to handle. You can also select everything from custom on-hold music, to bilingual live agents, to seamless integrations with your CRM and other software.
By handling an increased volume of calls and inquiries, a seasonal answering service allows you to satisfy your customers without burning out. Some of the benefits of using a holiday answering service include:
If you’re anticipating a busy holiday sales season and would like to partner with the best seasonal answering service, here are several things to consider: