It takes a well-orchestrated effort to run a busy funeral home. Adding a funeral arrangement answering service can free you up from managing busy phones and repeatedly answering basic questions to do the heavier lifting.
Thriving funeral homes can only thrive when they’re busy making community connections, serving families and holding funerals all at the same time—but doing all of these fully and at once can be overwhelming (if not impossible). Instead of dividing your focus, you could hire a funeral answering service to help field new inquiries with the sensitivity and efficiency you’d expect from your own in-house staff.
Answering Service Care has a solution for your ever-ringing phone: a funeral arrangement answering service. Don’t risk giving your clients a subpar funeral experience, you can trust our professional telephone operators to introduce your funeral home to new leads gently and then walk them through the options they have for a future service.
Funeral Arrangement Answering Service
Here are just a few ways we can help you be more present for your clients:
- Setting appointments for final funeral arrangements. There are plenty of jobs that you don’t need to oversee personally, like setting appointments for new clients to come in and finalize their arrangements.A dedicated appointment setting queue provided by your answering service allows you to hand that responsibility to a team of friendly professionals that you’d be proud to call staff. Their software even updates your calendar automatically, so you always know what’s on the agenda.
- Walking clients through basic offerings. Although your answering service isn’t a sales team, they can answer questions about your offerings, as well as basic customer service questions. Just provide the team with the answers you’d give in these situations and they’ll happily help potential clients with common questions that you hear over and over again.
- Sending out literature. When callers request more information about your funeral services, your answering service can help out! Whether they want email or the old fashioned kind, your callers will get the literature they’re requesting in a blink, without your having to do anything to facilitate the transaction. Callers who request email can also be added to email lists for future mail-outs, including newsletters and announcements of new offerings that might be of interest.
- Passing more complicated requests directly to you. Sometimes callers want something far more complicated than an answering service is capable of handling. In these situations, well-trained telephone professionals know it’s time to turn to a funeral director for more guidance. You can request these calls be patched to you directly or ask that a message be taken so you can call the potential client back on your schedule.
A funeral arrangement answering service through Answering Service Care can help you free up time you normally spend handling simple requests so you can focus on people who truly need your expertise, like those ready to commit to their funeral arrangements. With additional services like dedicated bilingual telephone queues, we can help you be wholly available for all your clients, even when you’re busy. Drop us an email or give us a call at 800.430.6511 for your personalized quote for services uniquely suited to funeral homes like yours.