Your funeral home can be a chaotic place, but an answering service for funeral directors can help you get some control over all the different jobs you have to orchestrate at once.
Funerals Take a Village, an Answering Service Can Help
Every funeral you direct has next to no room for error. This is the one and only chance family and friends will have to say goodbye to their loved ones, so everything, every detail, has to be perfect.
You can’t afford to make a mistake because you’re distracted by the phone ringing off the hook or miss an important message when you turned the ringer off so you could focus better.
This is where it helps to have a really great answering service for funeral directors on your team! Answering Service Care can provide you with all the telephone help you need, as well as other services that can help reduce your workload. When you have fewer basic tasks to complete in a day, you’re free to do what you do best.
These are just a few ways your answering service can help you take control of your crazy days:
- Appointment scheduling. Appointments are vital to the success of your business, but it takes a huge time investment to make, change and cancel those appointments throughout the day. With an answering service for funeral directors, you don’t have to keep chasing clients as their schedules change, you can turn that job over to your telephone team.
Since your appointment setters use software that will update your existing calendar in real-time, you’ll always know when changes are made to your schedule right when they happen, without missing a beat.
- Message relay. It’s surprising the number of people who refuse to leave a message on a voicemail system or answering machine. Instead, they’ll call back again and again until they get a person or simply call another company, both resulting in wasted ad spend for you and frustration for your caller, which could then lead to a damaged reputation.
When someone is in mourning, it isn’t the time to ask them to leave a message with a cold, uncaring machine. Providing a warm, friendly operator to get the right information the first time can save your advertising dollars, your reputation and your potential client’s emotional state. It’s a winner all around.
- Virtual receptionist. If your phones are really ringing off the hook, you might be money ahead to invest in a virtual receptionist service through your funeral answering service. This specialty service provides you with a very small, specialized team of operators who can perform the same duties as any receptionist, like call answering, call transfer, appointment setting and basic customer service.
But because your team is small, your reception team becomes a set of friendly voices your callers get to know on a personal basis. It’s the ideal situation for grieving families.
An answering service for funeral directors can give you more control over the distractions that are constantly popping up in your funeral home and create a sense of calm that everyone can feel. Answering Service Care works closely with funeral directors to ensure that they, and their clients, get the services they need to succeed. Call us today at 800.430.6511 or drop us an email to get started on your custom quote!