When your clients are going through the hardest episodes in their lives, it’s not the time to be unavailable. A compassionate solution? A funeral answering service keeps you connected 24/7, so you can be there, no matter what grieving families may need.
Funeral Answering Services Increase Personal Touch
For a site of so many somber occasions, funeral homes are incredibly busy places. You’re constantly scheduling visitations, funerals and appointments for families, accepting flower deliveries that may arrive unannounced and helping guests who are trying to make their own final arrangements. The last thing you can deal with is a ringing telephone on top of it all!
Answering Service Care understands the unique pressure that a funeral home is under and all the effort it takes to maintain a calm exterior. That’s why we’ve developed a funeral answering service option specifically for you.
Our dedicated, professional operators can take on some of the burden of running your business with compassion, through services like:
- After-hours answering services. You may have the phone handled during the day, but do you have it covered all night? It may seem like it’s ok to have an answering machine on duty, but your clientele may not agree.People who are grieving need to be assured that everything is on track and their concerns are being addressed, even if it’s 2 am. That’s why we offer around the clock phone answering for funeral homes, along with a friendly voice that your clients can count on.
- Overflow call answering. Your funeral home can get pretty busy, especially during certain times of the day or week, when people tend to schedule funerals more often. It’s difficult to get to the phone with so many families coming and going.Don’t risk that a caller who was trying to preplan a funeral will call the funeral home across town, let your answering service pick up the phone when you can’t. This seamless call transfer will sound just like it’s coming from your own facility, but you’ll be free to return the call at your convenience.
- Appointment setting. Making, changing and cancelling appointments can be a huge time waster for funeral homes like yours. That’s why an appointment setting queue makes a lot of sense. Instead of forcing you to stop what you’re doing to answer the phone and handle an appointment change, you can turn it over to your answering service and let them do what they do best.Since your appointment setters use software that will easily interface with what you’re using now, you’ll be updated in real-time when new appointments are booked or existing ones change. This can be a great way to improve your office organization, too!
A funeral answering service can be the solution you’ve been looking for to help keep you connected to families even when you’re on the go. Your team at Answering Service Care is available whenever you aren’t to give your clients the personal attention they need at this difficult time in their lives.
Call us today at 800.430.6511 or send us an email to get started with your custom quote for a compassionate funeral answering service designed with your industry in mind.