Every funeral you direct has next to no room for error. This is the one and only chance family and friends will have to say goodbye to their loved ones, so everything, every detail, has to be perfect.
You can’t afford to make a mistake because you’re distracted by the phone ringing off the hook or miss an important message when you turned the ringer off so you could focus better.
This is where it helps to have a really great answering service for funeral directors on your team! Answering Service Care can provide you with all the telephone help you need, as well as other services that can help reduce your workload. When you have fewer basic tasks to complete in a day, you’re free to do what you do best.
Appointments are vital to the success of your business, but it takes a huge time investment to make, change and cancel those appointments throughout the day. With an answering service for funeral directors, you don’t have to keep chasing clients as their schedules change, you can turn that job over to your telephone team.
Since your appointment setters use software that will update your existing calendar in real-time, you’ll always know when changes are made to your schedule right when they happen, without missing a beat.
It’s surprising the number of people who refuse to leave a message on a voicemail system or answering machine. Instead, they’ll call back again and again until they get a person or simply call another company, both resulting in wasted ad spend for you and frustration for your caller, which could then lead to a damaged reputation.
When someone is in mourning, it isn’t the time to ask them to leave a message with a cold, uncaring machine. Providing a warm, friendly operator to get the right information the first time can save your advertising dollars, your reputation and your potential client’s emotional state. It’s a winner all around.
If your phones are really ringing off the hook, you might be money ahead to invest in a virtual receptionist service through your funeral answering service. This specialty service provides you with a very small, specialized team of operators who can perform the same duties as any receptionist, like call answering, call transfer, appointment setting and basic customer service.
But because your team is small, your reception team becomes a set of friendly voices your callers get to know on a personal basis. It’s the ideal situation for grieving families.