When you work in the funeral home industry, it is crucial that your phones are answered with the very highest levels of compassion, discretion, and professionalism. What’s more – and certainly, you know this better than anyone – your business isn’t one with “traditional” office hours. The expectation from your callers and their families is that you will be open and available 24/7/365, without exception. For these and other reasons, many funeral and funeral-related businesses are choosing to outsource their answering needs to the professionals.
As an industry leader for over four decades, we know what it takes to help your funeral home better serve your families and their callers by improving telephone answering support.
Every time someone representing your business picks up the phone, your reputation is on the line. Both live conversations as well as the messages your callers leave are at the core of what you do, and nothing can be missed or overlooked. From providing basic information such as location and directions to setting up appointments to relaying messages in real-time, your answering service will work closely with you and your team to get things right each and every time.
Whether you’re the director or on staff at a funeral home or cemetery, you are associated with the cremation business or you sell plots and caskets, we know you are busy and that every call you receive is requires careful attention and the human touch. Since 1974, our team of professional virtual receptionists has been working with businesses throughout the country, including your colleagues in the funeral business. Our fully U.S.-based, bilingual team is trained to offer equal parts compassion and information, understanding and professionalism.