Every time the phone rings a potential customer is on the other line. New customers mean more profit for your company, so being there to pick up the phone is one of the most important things you can do to grow your business. But if you find yourself overwhelmed by the pressure of running a business and wanting to give your customers the personalized attention they deserve, an answering service might just be what you’ve been looking for.
Whether you have an in-house receptionist or virtual receptionists, here are four call answering tips that can help you grow your business:
Answer the phone quickly
People are busy and they want their questions answered quickly and easily. No one wants to sit around and wait on the line for seven or eight rings. If you’ve been struggling to keep up with calls, an answering service might be right for you. By outsourcing your calls to an answering service you’ll no longer have to stress about picking up the phone promptly while trying to juggle other more important tasks. A friendly virtual assistant can pick up the phone quickly from their quiet office. This individual is focused on answering any questions your customers might have, and making sure they are satisfied.
Deliver personalized service
In this age of social media influencers, it’s become common knowledge that people are more likely to buy a product if someone friendly and sincere is selling it to them. Consumers like to make their purchases from people and brands they can trust. In fact, 80% of customers say they want personalization from retailers. Now more than ever it’s important that your business can cater to your callers’ individual needs.
The live agents at Answering Service Care are friendly, personable, and dedicated to building strong relationships with your customers. Not only do we provide an individualized experience, but we consider how all the latest trends shape what consumers want. For example, our virtual receptionists can communicate with your customers not only via phone, but also through SMS text messaging and live web chat.
Offer bilingual assistance if necessary
In today’s global economy it’s important that your bilingual customers have a way of reaching you. Given the United States’ growing Spanish speaking population, its likely your competition has already implemented bilingual support. Outsourcing calls to a bilingual virtual receptionist shows that you care about your Spanish speaking customers and means you won’t lose business to your competitors!
If your callers prefer to speak Spanish, Answering Service Care can help by providing an offsite, bilingual agent to answer your phones 24/7. Our services are completely customized to fulfil your needs at the fraction of the cost of hiring a full-time employee.
Be available to callers 24/7
What better way to let your clients know you’re there for them than to be available at all hours? Making your business accessible to callers’ day and night is a great way to help your company stand out and ensure a quality customer experience. Our live agents at Answering Service Care are available 24/7/365 to assist your customers with appointment scheduling, general questions, and much more!