This is part two in a two-part series. You can read part one here.
In part one of this two-part series, we introduced our top three additional services for answering service customers. In this second half, we’ll talk about even more awesome offerings that can help your small- to medium-sized business do so much more without investing in full time staff or overworking your existing force.
We’re constantly adding new services as the customer service landscape changes to meet the needs of those who contact businesses through the telephone, via email or using website chat functions.
But, for now, these are some of the more common answering service offerings that we’re providing our business partners:
Appointment setting. Doctors, lawyers, service companies and other businesses love appointment setting services! Instead of having to handle appointment setting yourself, or having your staff pick up the phone to make appointments when they need to be focusing on other tasks, you can have your answering service do this job.
We can handle appointment setting in a couple of ways for you, either by providing your clients with a custom intake form on your website for self-service or by helping callers with appointment setting over the telephone using AcuityScheduling.com. This platform can be integrated with your existing calendar system, including packages like Google Calendar, Outlook, iCal and Office 365 so you’ll see changes in real time and no clients or potentials fall through the cracks or are accidentally double-booked.
Salesforce Integration. We’ve listened to our customers and gone the distance to create a proprietary web-to-lead integration tool specifically for Salesforce. Instead of forcing you to change your software or manually enter leads we’ve already collected for you, we instead pass that information from our systems directly to your Salesforce setup. This way, we completely eliminate the errors inherent with manual data entry, while streamlining your lead generation process. This tool is amazing for Salesforce users and saves them time and money, both commodities that SMBs often have in short supply.
IVR Options. Even if you’re using a live answering service to handle your calls, it can help a lot to add an Interactive Voice Response system to the front end of your call queue. This allows callers to self-recognize for systems that tie caller data to caller accounts or self-sort by preferred language or department. That way if your answering service is handling the customer service side and your in-house team deals with the technical support, for example, your callers will get themselves to the appropriate team without a lot of unnecessary call-passing that can cause unnecessary frustration.
These are just a few of the many services Answering Service Care offers our customers, no matter what industry they’re in. We’re here to help you and your business do more with less, which is why we’re proud to offer customized configurations for each and every SMB that we work with. Whether you need Salesforce integration, appointment setting, bilingual answering services or even disaster recovery help, we aim to be your answering service partner and not just another monthly bill.