Have you ever checked your inbox, only to realize that you missed an important email from days ago? Our Email-to-Action service was created for a valued client who received important alarm emails that needed to be dispatched after-hours. We stepped in to monitor the inbox and dispatch emails to a technician each time an alarm came in. Not only did this help our client stop missing important emails, but it also helped them provide better customer support and ultimately grow their business.
We’re committed to your business’ success. As a leading answering service since 1974, Answering Service Care is committed to providing our clients with the most innovative, efficient tools to grow their businesses. We realized that a lot of businesses miss out on important emails every day, so we created a way to prevent it from happening. Our team members can monitor your inbox and alert you if we receive an email according to your specifications.
How does Email-to-Action work?
Answering Service Care’s Email-to-Action is a service where our trained live operators can monitor your emails or inbound email tickets and follow outlined steps to make sure the proper parties are aware. We’ll assign you an inbox to forward your messages to, and it will be monitored by our operators during the times of your choosing. When an urgent email comes in, we will react accordingly. We can call, email, or text you or a member of your staff to alert you or escalate an issue. We also offer copied and pasted email transcripts, so our clients have a written record of each message.
Provide Better Customer Support with Email Monitoring Services
Who Can Benefit from an Email Monitoring Service?
What started as a one-off solution for a valued client has become a popular service among a variety of businesses. Here are some of the ways that businesses are benefiting from our Email-to-Action services!
- Tech Companies. Our clients in the tech field that use a ticketing system benefit from Email-to-Action because it ensures that every service ticket is received by an operator and responded to.
- IT Companies. Many IT companies receive alarms and tech alerts via email. We monitor the email account and dispatch these alarms and alerts to designated technicians to ensure that everyone is aware.
- Legal Offices. If your new online leads forward to an email address, our agents can monitor it around the clock. Based on your specific instructions and requirements, they will determine who needs to be contacted ASAP and alert the appropriate legal representative.
- Lead-Generating Businesses. Is your business generating time-sensitive website leads that must be contacted immediately? With our Email-To-Action service, you can have these leads forward to our live agents who monitor the email address 24/7. These agents will ask the right questions and immediately transfer the lead to the appropriate person.
We Love Our Happy Clients!
Very nice answering service. The people are very professional and precise. I definitely recommend.
Answering Service Care…..why did we not sign up sooner? We have now been with them for a few weeks and knowing that our patients are being taken care of (when we are not there to answer the phones)….just like we take care of them…is so nice. I had a brand new emergency patient’s daughter remark about our answering service….how they even remembered the next day about the pain her Mom had been in…and how is she feeling! I love these people…if they were near where we are…I’d bake them cookies and take them into them!
We used Answering Service Care to handle incoming calls both during business hours and after business hours for our small cleaning service. This company was very professional and offered competitive rates for the services they were providing. If you are looking for an answering service for your business, I would highly recommend considering Answering Service Care to service your needs.
Great answering service. I 100% recommend them. A long time client called in and recognized how enthusiastic and professional we were on the phone since hiring answering service care.
A Superior Answering Service With Live Operators.
In business since 1974, Answering Service Care is a true leader in the industry. We’d like to show you – and your callers – just why this is. We don’t outsource, we are fully-U.S.-based and we offer bilingual answering service options, among many other reasons. We believe in technology, and we believe in people, too. Call today at (800) 430-6511 or send us a message.