Here’s some great news: When you own a small business, you don’t have to do it all alone!
When you first started out, this may have been the reality. You had a lot to accomplish, and often had to do it on a shoestring budget. You tried to cut costs wherever you could – but now it’s time to make some decisions that will help reduce what’s on your plate while increasing your bottom line. Once your business starts to have legs, outsourcing some functions, such as answering services, can free up time so that you and your other employees can focus on other things.
A live phone service can make the difference between a thriving business and a failing one.
Phone Calls Get Answered – Always
Even if you have a receptionist on staff, there are limits to what this person can do. No human employee can be available 24 hours a day, seven days a week. We are all human, and employees get sick or go on vacation. You will need to have coverage during these times.
What happens to your phone lines during particularly busy times and your receptionist can’t answer all of the calls right away? If they are not answered promptly, callers could hang up and may not call again. You may have lost the opportunity to make a sale to a customer or to answer an existing customer’s questions.
Live Phone Service Helps to Increase Sales
Hiring a business answering service can help you during peak times or when your regular receptionist is ill or on vacation. You don’t need to worry about coverage, since the service will be able to ensure that you will have someone available to answer your calls, even on a 24/7 basis if required. Your customers will get the prompt attention they need, and you will see the results in more satisfied customers and higher sales.
An Answering Service Will Help Save in Equipment Costs
Another advantage of hiring an answering service is that you will save money in equipment costs. If you decide to invest in a high-quality telephone system for your business, you will be responsible for the cost of maintenance and repairs, as well as any required updates. If you choose to outsource your receptionist duties to an answering service, you save yourself these expenses.
With all these advantages of looking to an answering service for your small business needs, it likely makes good sense to consider this move for your organization.