Insurance is a competitive business and with rates increasing in some sectors, it means that many consumers will be shopping around for the best policy prices. In this type of market, any phone call or text message that goes unanswered will simply equate to lost business. Partnering with an insurance answering service that understands the nuances will be key to helping your company thrive in this market.
Below we will answer and discuss the following questions to give you a better idea how insurance companies and answering services work together.
An insurance answering service is a company that manages incoming communications on behalf of insurance companies, claims adjusters, and other insurance professionals. When a phone call or text message comes in, it will be answered by a professional live receptionist who serves as a representative of the business. These individuals can schedule appointments, answer general questions, qualify leads, and take messages. They can also assist with claims processing and lead capturing, ensuring you are providing top-notch customer service and continuing to grow your business.
But don’t let the name deceive you- an answering service does more than the name implies. It can also qualify leads, assist with disaster recovery (such as hurricanes or earthquakes) and monitor for important emails, allowing you to do more with your work days!
An insurance answering service is easy to set up and use as often (or as little) as you need it. Once your phones are set up to forward to us, your incoming calls will be promptly answered by our professional live agents during the times of your choosing. Our friendly receptionists will assist your customers and prospects to answer their questions, resolve their issues, and pass along detailed messages. Emergencies and urgent issues will be escalated so they can receive they attention they deserve, and you will have the ability to manage your account any time, from anywhere using the ASC Mobile app. Pretty simple, right?
The cost to hire an answering service will vary depending on your needs. If it is hurricane season, for example, and you are in home insurance, you may want to consider ramping up your coverage just for those months to cover claims calls. Or maybe you need extra help on nights and weekends because your phone is ringing off the hook; this way you can be freed up to think about big picture stuff.
When researching and comparing different answering services you might also want to consider these factors: