Do You Need Answering Services for Your Consulting Business?

One thing that consulting professionals will tell you, regardless of the sector they work in, is that it is not a 9-to-5 job. They feel like they are “always on” and they wear many different hats. Over time, this can become extremely overwhelming and exhausting.

To grow your consulting business and avoid burnout, it’s vital to build a strong team and rely on them. Delegating tasks can feel difficult, but it can make a big difference in the long run.

One of the most common tasks that consulting services outsource is call answering. Here at Answering Service Care, our team works closely with consulting firms and consultants in a variety of industries, including (but not limited to):

• Tech support
• Tech consulting
• Software development
• Private investigating
• Security
• Management consulting
• Scientific consulting

Below we will answer and discuss the following questions to demonstrate how an answering service can support and help grow your consulting business.

• What does an answering service for consultants do?
• How can an answering service help grow my consulting business?
• Do I need a call answering service for my consulting business?

What does an answering service for consultants do?

Despite often being referred to as a “telephone answering service” or “call answering service,” our team of live agents can do so much than simply answer your phones. Our trained and knowledgeable agents will start by answering your phone calls in the same manner that your staff would, then answer general questions, take messages, and relay phone calls. They will schedule and reschedule appointments and update your calendar. They will also screen calls so that you are not interrupted by telemarketers.

Only the most urgent calls will be transferred to you. When a call is transferred, you will be notified in advance about the caller and the nature of the call. An answering service also offers the option of having your phones managed on a 24/7 basis, including holidays. In most cases, your clients will think they are speaking to one of your staff members in your office. 

How can an answering service help grow my consulting business?

If you are trying to grow your business, you may be running marketing campaigns designed to generate phone calls. However, your campaigns will only be as successful as your ability to answer those calls. When a prospective client calls, you want that call to be answered by a live agent who will represent you in a professional manner and make a great first impression.

As your business grows and the number of phone calls increases, the use of an answering service will allow you to easily scale to meet the demand. You will also avoid the expense of hiring and training additional employees to answer calls. Another way that an answering service can help grow your business is by providing bilingual support in both Spanish and English.

Do I need a call answering service for my consulting business?

As a consultant, your job is to help clients achieve their goals. But you can only do that if you are able to answer their phone calls efficiently. Just like you, your clients are busy and don’t have time to waste. They want to speak to someone who can help them regardless of what time it is. They also do not want to leave a message.

One of the main reasons, though, that you need an answering service is because of cost savings. You can hire an answering service for a fraction of what it would cost you to answer all your calls in house on a 24/7 basis. Just think what you would have to pay in overtime. When you partner with an answering service, though, you only pay for the number of calls answered.