Is it necessary to work with an answering service company near me?

When choosing an answering service company to work with, it is not necessary to partner with one that is based near your business. That’s because the virtual receptionists who manage your phones are able work remotely from anywhere using call forwarding. When call forwarding is activated, your business’ incoming calls will automatically forward to your virtual receptionist, who can answer on your behalf and assist with tasks like answering general questions, scheduling appointments, and taking messages.

One thing that many successful business owners can agree on, regardless of the industry they work in, is that there never seems to be enough hours in the day to complete everything that needs to get done. Their to-do lists are a mile long, the phones never seem to stop ringing, and everyone needs something.

Why should I work with an answering service?

To lighten their load, many business owners and managers partner with a call answering service. Not only is an answering service typically cheaper than hiring an in-house employee, but it can free up a lot more of your time to focus on growing your business. With your calls being forwarded to a remote live agent, you no longer have to hear a constantly ringing phone and feel compelled to answer it.

If that’s not enough to convince you, here are some of the other reasons that business owners choose to work with an answering service:

  • Virtual receptionists can do so much more than answering calls, such as taking messages, routing calls, sending follow up emails, and managing your appointment book.
  • Providing a live agent for your callers to speak with will lead to happier customers, and more repeat business and referrals.
  • Partnering with a phone answering service allows your customers to be serviced even when they call outside of business hours, without you being disrupted.
  • With more people preferring to communicate via text message, some leading answering services offer SMS text messaging services.

Once you have made the decision to partner with an answering service to shorten your to-do list, there are some things to consider. One of them is how to locate the right answering service for your business. For example, should you choose one that is based near your office, or is it okay if the answering service is located in another part of the United States?

Here at Answering Service Care, all of our virtual receptionists are based in the United States. These individuals are educated, thoroughly trained, and fluent English speakers. If you’re looking for support for your Spanish-speaking callers, we offer bilingual virtual assistants as well. 

No matter what region or time zone your business is in, we are happy to work with you and answer your calls with compassion and professionalism. Whether you’re a medical practice located in New York, or a law office based in Kansas City, our team of virtual receptionists are here to support you!