Compassionate Answering Service

You may have the phone handled during the day, but do you have it covered all night? It may seem like it’s ok to have an answering machine on duty, but your clientele may not agree.People who are grieving need to be assured that everything is on track and their concerns are being addressed, even if it’s 2 am. That’s why we offer around the clock phone answering for funeral homes, along with a friendly voice that your clients can count on.

Your funeral home can get pretty busy, especially during certain times of the day or week, when people tend to schedule funerals more often. It’s difficult to get to the phone with so many families coming and going.Don’t risk that a caller who was trying to preplan a funeral will call the funeral home across town, let your answering service pick up the phone when you can’t. This seamless call transfer will sound just like it’s coming from your own facility, but you’ll be free to return the call at your convenience.

Making, changing and cancelling appointments can be a huge time waster for funeral homes like yours. That’s why an appointment setting queue makes a lot of sense. Instead of forcing you to stop what you’re doing to answer the phone and handle an appointment change, you can turn it over to your answering service and let them do what they do best.Since your appointment setters use software that will easily interface with what you’re using now, you’ll be updated in real-time when new appointments are booked or existing ones change. This can be a great way to improve your office organization, too!