October 7, 2022 4:59 am

Outsourcing Customer Service in 2022
Customer Service

Outsourcing Customer Service in 2022

Today’s competitive challenges in the marketplace and technological advances have changed the way companies work. Staying ahead of the competition means leveraging the latest technology

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Virtual Receptionist Call Transfer
Answering Service

Call Patching vs. Call Transfer

If you’ve worked with or researched phone answering services, you’ve likely come across the terms “call patching” and “call transfers.” These two services are sometimes

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