Virtual Receptionist

What is an Automated Answering Service?

If your business is looking for a solution to manage inbound and outbound calls, you have two options: you can hire an in-house receptionist or outsource to an automated answering service. Before we discuss the benefits of an automated answering service, let’s explain exactly what it is. What is an Automated Answering [...]

What is an Automated Answering Service?

Thank You Coronavirus Heroes and Helpers!

In these uncertain times, we wanted to join the movement to thank all the people who are working tirelessly and making sacrifices to support the COVID-19 fight. From the medical professionals and first responders who are saving lives, to the farmers, truck drivers and grocery store employees who are keeping us healthy, to the [...]

Thank You Coronavirus Heroes and Helpers!

What is a Bilingual Virtual Receptionist?

What exactly is a bilingual virtual receptionist? A bilingual virtual receptionist is a remote extension of a business’ staff that handles a variety of customer service-related tasks, from call management, to appointment setting, to email marketing and more. With a large population of Spanish speakers living in the United States, savvy businesses often outsource [...]

What is a Bilingual Virtual Receptionist?

What is a Virtual Receptionist?

Karen arrives to work at the office. She makes a call to one of her clients to provide him with his reminders for the day, per his request. Karen then starts taking inbound calls. The first is from someone who would like to confirm their dental appointment for tomorrow. She pulls up the office's [...]

What is a Virtual Receptionist?

How Does A Virtual Receptionist Work?

In today's highly competitive environment, providing excellent customer service can make your business stand above the others. Top-notch customer service is all about making your customers feel valued, and one of the easiest ways to do this is to be available when they contact your business.  If you’re so busy that phone calls are [...]

How Does A Virtual Receptionist Work?

3 Ways Your Business Can Benefit from a Bilingual Virtual Receptionist

In today’s global economy, it’s important for businesses to be able to serve customers in a variety of languages. Comprising of 18.1% of the population, the United States has more Hispanic residents than ever before. Of these estimated 58.9 million individuals, over 9 million reported that they speak English “not well,” or “not at [...]

3 Ways Your Business Can Benefit from a Bilingual Virtual Receptionist

What is a Virtual Receptionist?

Successful business owners and managers from all industries can likely relate to the feeling of being overwhelmed at some point by the number of calls that their business receives, and the struggle to make sure that all these calls get answered. If this is something that you are experiencing, consider outsourcing to a virtual [...]

What is a Virtual Receptionist?

3 Trends That Prove Your Small Business Needs A Virtual Receptionist

The customer experience is everything today. In fact, it’s so much everything that the phrase “customer experience” is almost a meaningless word in some circles. Not yours, of course, because you are actually interested in helping your customers have easier and better transactions, no matter what that means. That’s why you’ve got a cool [...]

3 Trends That Prove Your Small Business Needs A Virtual Receptionist

New To Remote Work? Try These 5 Work-from-home Tips To Get Started

Starting out working remotely can feel like jumping into the deep end of the swimming pool, but once you get into the swing of things, it can really work for a lot of people. Instead of waking up to a long commute, for example, you only need to walk into the next room and flip [...]

New To Remote Work? Try These 5 Work-from-home Tips To Get Started

4 Ways To Set Up Your Remote Office Space For Success

For many people, telecommuting is the ultimate dream working situation. No more long commutes in slow traffic, no more office politics, just busy days in a home office in your sweatpants. The reality of working in a remote office space is often pretty far from what you might imagine, but you can find real [...]

4 Ways To Set Up Your Remote Office Space For Success