Telephone Answering Service

3 Reasons Telephone Support Is Crucial For Your Growing Business

It may seem like an antiquated notion to have a telephone answering service or even a receptionist in this day and age. After all, doesn’t everybody just use the Internet for everything? The truth is that telephone support is just as crucial as it has always been for businesses. You can’t overlook this channel, [...]

3 Reasons Telephone Support Is Crucial For Your Growing Business

3 Questions To Ask When Hiring A Nurse Triage Answering Service

Medical offices like yours require many vital moving parts in order to deliver a complete patient experience. From the front desk employees who receive in-office patients to physician assistants, nurses and doctors, it’s all a carefully choreographed movement of gears during business hours. But what happens after hours? For many medical offices, the phones [...]

3 Questions To Ask When Hiring A Nurse Triage Answering Service

Using An Answering Service To Manage Your Own Phone Use

Everywhere you look, people are using their phones. Making calls, texting, sending emails. It’s never-ending, and according to a recent study by research firm Deloitte, phone usage is just as prevalent as we imagine. The group found that the average person looked at their phone 47 times a day in 2017, with 76 percent [...]

Using An Answering Service To Manage Your Own Phone Use

Does Your Home-Based Office Need An Answering Service?

Running a business from home can come with its own unique challenges, including but not limited to having to beat back solicitors from the door while juggling client teleconferences and relatives who still don’t understand that you do actually have a real job. But even as that small business you started in your basement [...]

Does Your Home-Based Office Need An Answering Service?

How To Find A Top 10 Answering Service

A business like yours deserves the very best when it comes to an answering service partner, that’s why you won’t accept anything less than one of the top ten best answering services around. But how do you find them? Where do the voices behind the curtain work their magic? As it turns out, it’s [...]

How To Find A Top 10 Answering Service

Why After-Hours Answering Service Support Matters

You have a lot of options when it comes to telephone support. You can hire people in-house, you can outsource to companies nearby or you can marry the two to get the type of coverage your customers really need and stay well within your budget. Whatever you do, though, don’t skimp on an after [...]

Why After-Hours Answering Service Support Matters

4 Ways To Use Call Patching

  When you have a small business, you’re always looking for ways to both improve your customer experience and present yourself in a better light. One answering service offering, call patching, is a flexible tool that speaks to both problems at the same time. When customers call, no matter who they are, they’re greeted by [...]

4 Ways To Use Call Patching

Would Call Transfer Help Your Small Business Do Better?

  It’s funny how a small thing can make a huge impact to how a business runs day-to-day. Take, for example, a simple answering service function like call transfer. Unlike a more involved (and potentially more expensive) service like having a virtual receptionist constantly warm transfer each caller to their intended extension, a call transfer [...]

Would Call Transfer Help Your Small Business Do Better?

3 Ways To Know That Your Callers Feel You Serve Them Well

  One of the most confounding parts of owning a business is really knowing your customers’ minds. It’s not just that you need to offer the products they want at a price they can afford, but that you absolutely must do this in a way that they find appropriate. Rather than wondering if callers feel [...]

3 Ways To Know That Your Callers Feel You Serve Them Well

Is Your Emergency Call Routing Plan In Place?

  Although you’d love to be able to answer your phone all day and all night, just in case something went horribly awry, the truth of the matter is that you can’t be everywhere all the time. And since you can’t be all things to all people, it’s important to have a plan for those [...]

Is Your Emergency Call Routing Plan In Place?