You’ve worked hard to build your small business, but sometimes you get the feeling that you could be doing more to expand your reach. You get a lot of calls during the day, but you’ve noticed that if you don’t answer right away, callers don’t tend to leave voicemails or even bother to call [...]
Any small business venture can be a terrifying jump into the unknown, but there’s nothing quite as trying as being a solopreneur. Although you don’t have to figure out how to pay payroll on a shoestring, you have other challenges to deal with. Guess what? Your answering service can help you with many of the [...]
Small businesses are vital to the economy, but keeping one up and running in the early years is also a minefield full of ways to destroy the shaky balance you’ve managed to establish. That doesn’t mean you’re doomed to failure, but like any small business owner, there are probably a few areas that could [...]
Running a business alone or with very little support seems like the norm these days. Although many entrepreneurs and business owners eventually take on partners and staff, that’s a serious commitment fraught with risks, especially in the early years of your company. The problem is that you can’t always do it all yourself, this is [...]
Running any sort of business by yourself can be a massive undertaking, but the good news is that no solopreneur has to go it alone. In a world filled with virtual assistants and co-workers who live a continent away, there’s no reason that an answering service can’t fill in a lot of important blanks [...]
There’s an ongoing debate about just how useful multitasking might be to individuals, but as research continues, the odds are not in the multitasker’s favor. Researchers like Stanford’s Clifford Nass have published paper after paper showing the detrimental effects of doing more than one thing at a time. They find that you’re neither doing things [...]
Handling customer phone calls is tricky business, especially when those customers are already frustrated or fully enraged by something they believe your company has mishandled. According to the 2015 Rage Study, problem experiences with customer service continue to rise, with 54 percent of respondents reporting issues. A full 63 percent of callers reported that [...]
You probably never imagined your company would grow like it has, but now that your small business is moving up in the world, it’s time to make sure your image shines. There’s only so much you can do yourself as a small business owner, you only have so much time in the day. Hiring professionals [...]
Small businesses are increasingly being challenged to compete directly with their Fortune 500 counterparts, creating situations where your local small business is simply out of its depth trying to provide the services its customers want and the expanded hours that they need. Many go about it haphazardly and end up throwing a lot of money [...]
Hiring an answering service to help ensure all your calls are answered in a timely manner and that appointments are being set without delay is a great way to improve your customer service level. In fact, customers have told eMarketer that although they use the phone more often to handle customer service issues, they [...]