Monthly highlight of our Answering Service Care team members.
This month we sat down with Jashua Jean-Louis, who goes by “Jash,” a Trainer and member of our Quality Assurance team since February of 2016. What is your role with the company? I work on the Quality Assurance, or “QA,” team of the Answering Service. On the QA team, we focus mostly on quality on [...]
This month we sat down with John Fisk, a Customer Service Agent on our Answering Service Care team since 2014. What is your role with the company? We answer calls for our clients. We take messages. Some involve customer service, such as providing information, email or fax information or connecting the caller to the person [...]
This month we sat down with Allison Deveaugh, a Customer Service Agent on our Answering Care Team. Allison has been with ASC since August of 2016. What is your role with the company? I work for the answering service so I take messages for different companies. I take customers’ messages. Sometimes, I go online and [...]
This month we sat down with Ramona Martin, an agent with our answering service team since 2014. What is your role with the company? We take calls for our clients and their companies. Each region takes different calls. I'm in the Florida region, so my calls are mainly for doctors, home health agencies, insurance companies, [...]
This month we sat down with Michael Syrok, an agent with our Answering Service team since April of 2016. What is your role with the company? I receive calls from clients—it could be for doctors, lawyers, property managers, plumbers, electricians, contractors or others. We either send a message over or call the client and give [...]
This month we sat down with Marco Vazquez, a Development Specialist with our Answering Service Team since August of 2015, and an answering service operator before that, since March of 2014. What is your role with the company? I help sell the answering service to potential clients looking for someone to answer their phones. These [...]
This month we sat down with Toni-Kay Brown, a Sales Representative for our Answering Service Care team since 2015, and with the company as an Answering Service Agent since 2013. What is your role with the company? We sell answering service accounts to offices and businesses that need receptionists and better telephone service and [...]
This month we sat down with Alyssa Faircloth, a Business Development Associate who has been with Answering Service Care since 2014. What is your role with the company? What I do is a mixture of sales and customer service. I take incoming sales calls. I get a good idea of what people need in their [...]
This month we sat down with Danille Humphrey, a Billing Specialist on our Answering Service Care Accounts Receivable team. Danille has been with the company since 2013, first as an answering service agent on the floor and in her current role since 2015. What is your role with the company? As a Billing Specialist, one [...]
This month we sat down with Smith Forgues, an Answering Service Care agent and specialist. What is your role with the company? As a customer service specialist and operator, I am the first voice callers hear when they call in to our clients’ offices and practices. I take messages, and try to be as professional [...]