Miscellaneous

7 Bad Habits That May Be Lowering Your Team’s Productivity

Improving productivity is a favorite goal for business owners across every industry. It’s a perfectly admirable goal, but not one that’s always easily attainable. After all, those less-than-productive habits that you’re trying to undo have been ingrained in you and your staff for years and years. It’ll take a great deal of effort to [...]

7 Bad Habits That May Be Lowering Your Team’s Productivity

3 Reasons You May Be Ready For A Customer Service Job

Job hunting can be a tedious, painful process, especially when you’re not really looking for anything specific in your next position. However, for many job-seekers, working as a customer service representative can provide some huge benefits and a great deal of job satisfaction, especially if your skill set is still very generalized. There’s a [...]

3 Reasons You May Be Ready For A Customer Service Job

5 Mobile Marketing Ideas For Your Small Business

  If you put up a blog and stopped there, you might be missing the big picture. Mobile marketing is a vital part of any online marketing effort, especially considering that 77 percent of the population now owns a smartphone, according to Pew Research Center. Furthermore, about 10 percent of those smartphone users are “smartphone [...]

5 Mobile Marketing Ideas For Your Small Business

Aligning Your Phone Support with Your Customer Support Goals (Part 2 of 2)

This is part two in a two-part series. Read part one here.   In part one of this two-part blog series, we discussed questions to ask your answering service or phone support team to better determine if they were up to par with your customer support goals. The second part of this blog series is [...]

Aligning Your Phone Support with Your Customer Support Goals (Part 2 of 2)

Intelligent Medical Answering Services Improve Patient Care

HIPAA compliance should absolutely be at the top of your list of must-haves when you’re searching for medical answering services, but you’ll also want your next answering service to be an intelligent one. Intelligent medical answering services create more opportunities for better patient care after-hours and result in less discomfort or harm to patients who [...]

Intelligent Medical Answering Services Improve Patient Care

Four Ways To Increase Telephone Sales

Telephone sales can be some of the most challenging work you’ll ever do. Even if you’re not cold-calling strangers at random, it’s more of an art than a science -- but there are some ways to improve your odds of closing a deal or convincing a customer to stop by your location. Before you [...]

Four Ways To Increase Telephone Sales

What is most important to you when looking for an answering service?

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What is most important to you when looking for an answering service?

Here’s How An After-Hours Answering Service Can Improve Your Life

Answering services can be a great asset to business owners for a number of reasons. They can replace expensive in-house phone operators with a more budget-friendly alternative or help keep a business owner more organized. Believe it or not, one particular service, after-hours phone answering, can improve your life considerably. What is an After-Hours [...]

Here’s How An After-Hours Answering Service Can Improve Your Life

What’s the Value of an Answering Service Company?

When you’re looking for an answering service company to handle your customer calls, schedule appointments or act as an after-hours contact for your business, there’s a lot to consider. For many, price is the first thing they look at, but when it comes to an answering service, that’s only a very small part of [...]

What’s the Value of an Answering Service Company?

Is Your Medical Answering Service HIPAA-Compliant?

The health and medical field is one of the most heavily regulated industries in the country, and with good reason. However, this oversight does make it challenging at times to find answering service vendors for a doctor’s office, medical multi-practice office or other healthcare facility. There are strict regulations that medical offices need to [...]

Is Your Medical Answering Service HIPAA-Compliant?