Modern medical models often include cold, generic visits with doctors that last for just a few minutes, followed up with treatments dictated by insurance companies. That’s why you chose to open a concierge medical practice. Your patients deserve better than the new standard, they deserve the attention and careful thought of a professional like [...]
Your medical office is a busy place, there’s no doubt about it, but you’re never too busy to give your callers your all, are you? Too often, medical office workers are overwhelmed by the work in front of them added to the constant interruption of the telephone. They really can’t juggle both well and [...]
Every morning you get into the office early, start seeing patients with a variety of different health concerns, even letting them eat into your lunch hour or staying a little late to make sure they’re clear about your instructions. Despite all of this over-the-top effort, your patients aren’t happy, they’re even starting to post [...]
Your physician answering service has taken a lot of the load off, freeing your in-house staff to give patients a lot more attention and allowing your team members to focus on the work in front of them instead of being interrupted by phone calls. It’s been a huge game-changer, but is this medical answering [...]
Often, imitation is the sincerest form of flattery, but when it comes to establishing a new medical practice or setting up your medical answering service, it can just be good sense. After all, if you follow the same framework as others in your field, you not only deliver a consistent experience, you know the [...]
As a medical professional, you know how important it is to have business partners that make protecting your patients’ health information top priority. It’s not enough for them to say they follow HIPAA and HITECH guidelines, they have to be able to show you how well they’re doing at staying in compliance. After all, it [...]
Your patients may be like family, and when they’re in need, you want nothing more than to make things better. Unfortunately, you have a big family and the sheer number of patients in your care make it really difficult to ensure that each of them gets the perfect patient care that they deserve. You and [...]
Managing a hospice is a challenging prospect. Between caring for families emotionally, ensuring that patients have what they need physically and that equipment and caregivers are arranged properly, it can feel like you’re choreographing a very complicated dance number, one that you don’t always know the moves to. Partnering with a hospice answering service, [...]
There’s no room for error when you’re running an OB/GYN practice. When the phone rings, someone has to answer, and you never know when the next call will be a patient going into labor or having other types of serious problems. Unfortunately, many OB/GYN practices aren’t available 24/7, making it hard for a patient to [...]
Medical professionals can benefit greatly from the right answering service company, but they’re not all the same. If your physician answering service is doing its job well, you and your callers and patients will be the first to know. Indicators and Performance Data Although every answering service customer has different needs, you should be able [...]