How Does a HIPAA-Compliant Medical Answering Service Work? Anyone who has worked in a medical practice can attest that they are busy places where the phones are constantly ringing. Patients call to schedule appointments and get information about their health, other medical providers call regarding referrals, representatives from insurance companies call to verify claims, [...]
There are many moving parts to a successful medical practice. The doctors and nurses must possess the knowledge and skills to keep patients healthy, while the office managers must have processes in place to make the business run seamlessly. Things can get hectic in a busy medical office, so many practices partner with an [...]
As a medical or healthcare professional, chances are that your phones ring all day long, including during non-business hours. Keeping up with a high call volume around the clock can be challenging, and a constantly ringing phone can interrupt patient care and create a chaotic office environment. Medical answering services are the secret weapon of [...]
One thing that every successful medical office has in common is a high volume of phone calls that come in at all hours. No matter how many employees you have answering your phones, it can still be difficult to keep up. In an effort to improve the level of care offered to patients, many [...]
Modern medical models often include cold, generic visits with doctors that last for just a few minutes, followed up with treatments dictated by insurance companies. That’s why you chose to open a concierge medical practice. Your patients deserve better than the new standard, they deserve the attention and careful thought of a professional like [...]
Your medical office is a busy place, there’s no doubt about it, but you’re never too busy to give your callers your all, are you? Too often, medical office workers are overwhelmed by the work in front of them added to the constant interruption of the telephone. They really can’t juggle both well and [...]
Every morning you get into the office early, start seeing patients with a variety of different health concerns, even letting them eat into your lunch hour or staying a little late to make sure they’re clear about your instructions. Despite all of this over-the-top effort, your patients aren’t happy, they’re even starting to post [...]
Your physician answering service has taken a lot of the load off, freeing your in-house staff to give patients a lot more attention and allowing your team members to focus on the work in front of them instead of being interrupted by phone calls. It’s been a huge game-changer, but is this medical answering [...]
Often, imitation is the sincerest form of flattery, but when it comes to establishing a new medical practice or setting up your medical answering service, it can just be good sense. After all, if you follow the same framework as others in your field, you not only deliver a consistent experience, you know the [...]
As a medical professional, you know how important it is to have business partners that make protecting your patients’ health information top priority. It’s not enough for them to say they follow HIPAA and HITECH guidelines, they have to be able to show you how well they’re doing at staying in compliance. After all, it [...]